Question 1

What are your main products?

Accepted Answer

Our range includes lip gloss, lipstick (flower, non-stick glass, velvet matte), lip mask, mascara, nail polish, lip liner, lip balm, eyebrow pencil, lip scrub, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, solid perfume, eyeliner gel, eyebrow pomade, eyebrow powder, makeup setting spray, makeup sets, makeup base, exfoliating gel, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

We possess GMPC and ISO22716 certifications with over a decade of expertise. Each formula includes an MSDS for safety. Our 20,000 sqm clean room follows international standards, and we conduct 100% visual and functional inspections on finished products.

Question 3

Could I print my own brand/logo?

Accepted Answer

Absolutely! OEM logo/pattern printing is welcomed based on MOQ. For other personalized customizations, please consult us to accommodate your needs.

Question 4

What is the minimum order quantity for logo printing?

Accepted Answer

The minimum order quantity (MOQ) is 50 pieces per product.

Question 5

Could we customize, but we can't reach your MOQ. What should I do?

Accepted Answer

Please contact our sales team to check our recent production schedule. If we have a similar palette in mass production, you may place a smaller order under our MOQ.

Question 6

How to check my logo effect before production?

Accepted Answer

We will provide a mock-up image displaying your logo on the product for your approval before commencing production.

Question 7

Can I get a sample before placing big orders?

Accepted Answer

Certainly, we offer 2 free samples; however, you will need to cover the shipping cost. Samples can be dispatched within 1-3 working days.

Question 8

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying monitor displays and different skin tones, the colors may slightly differ from the web images. We recommend purchasing samples to ensure your satisfaction.

Question 9

What's the universal lead time for order delivery?

Accepted Answer

For in-stock items: 2-10 working days (with an additional 5-10 days for logo addition). For mass production: 10-25 working days (this may extend during peak seasons).

Question 10

Which shipping methods are available and how to track?

Accepted Answer

We offer sea, air, and express delivery (DHL, UPS, FEDEX, TNT, EMS). Once shipped, we provide a tracking number to monitor the status of your goods.

Question 11

My package has missing products. What should I do?

Accepted Answer

Please contact us immediately and provide pictures of all received products. We will verify your order with our warehouse and resolve the issue.

Question 12

If I receive broken powders in my products, what should I do?

Accepted Answer

A broken rate of 1%-3% is considered normal; however, if it exceeds 3%, please send us pictures promptly, and we will compensate in your next order.

Question 13

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely, we uphold the highest ethical standards by ensuring that our products are never tested on animals and all our ingredients are 100% vegan-friendly.

Product profile

Customization

Certification

Main Ingredient

Model NO.

Form

Function

Color

Suit for

Delivery Time

Service

Feature

Colors

OEM/ODM

MOQ

Effect

Use

Ingredient

Finish Type

Logo

Product Name

Sample

Transport Package

Specification

Trademark

Origin

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

Send Inquiry

You may also like