Question 1

What motor power options are available?

Accepted Answer

According to the model, options include 350w, 500w, 800w, and 1000w, which can be customized according to customer needs.

Question 2

What battery types and amperages are supported?

Accepted Answer

We offer lead-acid and lithium batteries. Amperage options include 48V12AH, 48V20AH, 60V20AH, and 72V20AH, etc.

Question 3

What tire sizes are available?

Accepted Answer

Standard sizes are 14 inch, 16 inch, and 20 inch, which can also be customized according to customer needs.

Question 4

What is the frame material?

Accepted Answer

The frame is made of high carbon steel.

Question 5

Can the product be customized?

Accepted Answer

Yes, it can be processed and customized. Customization is available for color, logo, design, package, carton mark, and language manual.

Question 6

What braking modes are available?

Accepted Answer

Options include front and rear drum brake or disc brake, which can be customized according to customer needs.

Question 7

What export certificates do you have?

Accepted Answer

We have CE, MSDS, dangerous bag certificate, Marine certificate, and other relevant documents.

Question 8

Which countries do you mainly export to?

Accepted Answer

We mainly export to Southeast Asia, South America, North America, the Middle East, Europe, and many other countries.

Question 9

What is the body weight and package size?

Accepted Answer

The vehicle weighs about 48kg. The package size is 125*28*65.

Question 10

Is sample order available?

Accepted Answer

Yes, sample orders are available for quality check and market test for electric bicycles.

Question 11

What is the delivery time?

Accepted Answer

It usually takes about 30 working days for production based on specific specifications for your order and quantity.

Question 12

Do you have products in stock?

Accepted Answer

Some cars are in stock, some bikes will be newly produced according to your order, and some samples are ready in stock.

Question 13

How do you handle quality control?

Accepted Answer

Quality is priority. We attach great importance to quality control from beginning to end, and each unit is carefully tested before packing and shipping.

Question 14

Can I trust you regarding product accuracy?

Accepted Answer

Yes, we are a 12-year professional factory cooperating with customers for long terms. Our company has been audited and approved by CE, ISO, and SGS.

Question 15

What are the payment terms?

Accepted Answer

We usually accept TT. For bulk orders more than one container quantity, we have a US dollar account and can accept foreign currencies.

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