Question 1

Do you accept small orders?

Accepted Answer

Do not worry. Feel free to contact us. In order to get more orders and give our clients more convenience, we accept small orders.

Question 2

Can you ship products to my country?

Accepted Answer

Sure, we can. If you do not have your own ship forwarder, we can help you.

Question 3

Do you offer OEM/ODM services?

Accepted Answer

We accept all OEM/ODM orders. Just contact us and give me your design. We will offer you a reasonable price and make samples for you ASAP.

Question 4

What materials are your tools made from?

Accepted Answer

We primarily use high-grade materials like Chrome Vanadium Steel (Cr-V) and S2 Alloy Steel, ensuring excellent durability, strength, and corrosion resistance.

Question 5

What are your payment terms?

Accepted Answer

We commonly accept T/T (Bank Transfer), a 30% deposit before production, and a 70% balance before shipment. L/C and other secure payment methods are also negotiable.

Question 6

How long is the production lead time?

Accepted Answer

The typical lead time is 15-30 days after order confirmation and deposit receipt, depending on the order quantity and customization requirements.

Question 7

How do you ship the goods?

Accepted Answer

We have extensive experience in international shipping. We can arrange shipments via sea (for large volumes), air, or express couriers (like DHL, FedEx). We will recommend the most cost-effective and efficient solution based on your needs.

Question 8

How can I place an order?

Accepted Answer

First, choose what product you want, then click the product page' Start Order', add quantity, and your address. Third, pay the order. Finally, we received your order, started packaging your products, and sent them to you.

Question 9

When can I get a quotation?

Accepted Answer

We usually quote you within 24 hours after we get your inquiry. If you are very urgent to get the quotation. Please call us or tell us via email, so that we can give your inquiry priority.

Question 10

What if the products received are damaged or have quality issues?

Accepted Answer

We conduct strict quality inspections before shipment. In the unlikely event of damaged or defective items, please contact us immediately with photos/videos as proof. We will investigate and provide a fair solution, which may include replacement or compensation for the faulty pieces.

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