Question 1

Are you a trading company or a manufacturer?

Accepted Answer

We are a manufacturer specializing in wire harness processing equipment, offering high-quality products at competitive factory prices, and providing OEM services.

Question 2

What are your core advantages compared with other suppliers?

Accepted Answer

Firstly, we adopt independent R&D technology with processing accuracy up to 0.01mm, suitable for high-frequency, high-voltage and new energy wire harnesses. Secondly, we have two production bases in Dongguan and Jiangsu with a 30,000 square meter workshop to guarantee fast delivery. Thirdly, all products have complete international certifications.

Question 3

Do your products have international certifications? Can they meet our local standards?

Accepted Answer

The series of products have passed ISO9001:2015 certification, with key components using imported brands that comply with international safety and quality standards such as the European Union, Southeast Asia, and the Middle East. Complete certification documents and testing reports can be provided.

Question 4

Which industries are your products applied to? Can they fit our processing requirements?

Accepted Answer

Our equipment serves new energy vehicles, charging piles, 5G communication, aerospace, medical devices, rail transit and other fields. It is compatible with coaxial cables, charging gun wires, large-square cables, FAKRA/HSD wire harnesses and more. We also support non-standard customization to tailor professional solutions according to your actual production needs.

Question 5

How about the precision, stability and service life of your machines?

Accepted Answer

The machining accuracy reaches 0.01mm. Core parts go through heat treatment and precision calibration, ensuring excellent stability and long service life of blades and wearing parts. With regular maintenance, the normal service life of our equipment can reach 8-10 years. We provide lifelong technical support and spare parts supply.

Question 6

What is your MOQ? Can we order a sample machine for testing first?

Accepted Answer

Minimum order of 1 standard machine, supporting small batch trial orders; Free sample line testing can be provided, and mass production can be carried out after passing the test to reduce procurement risks

Question 7

Do you support customized services, such as special specifications, voltage and language?

Accepted Answer

Yes, we offer full customization services. We can adjust mechanical structures for special wires and sizes, match 110V/220V voltage and 50/60Hz frequency. The operation system supports multiple languages including English, Spanish and Russian. We can also design full automatic non-standard production lines as per your production process.

Question 8

What payment terms do you accept? Is L/C available?

Accepted Answer

We accept T/T, L/C, Western Union and PayPal (for small payments). Our regular term is 50% deposit in advance and 50% balance paid before shipment. More flexible payment terms can be negotiated for long-term cooperative clients.

Question 9

Do you quote FOB or CIF? What costs are included in the quotation?

Accepted Answer

We normally quote FOB Shekou. The price covers equipment cost, standard export packaging and domestic transportation to the port, excluding international freight, insurance and import duties. We can also quote CIF or CFR to your designated port as requested.

Question 10

Is there a discount for bulk orders? How long is the quotation valid?

Accepted Answer

We offer favorable discounts for large quantity orders. A regular quotation is valid for 30 days. We will inform you in advance if prices change due to raw material fluctuation. For long-term partners, we can lock the price for quarters or years.

Question 11

What is your production and delivery lead time?

Accepted Answer

The lead time is 7-15 working days for standard machines, and 15-30 working days for customized equipment. We will arrange production immediately after receiving your payment. Tracking number and bill of lading will be provided after shipment for you to track goods.

Question 12

What is your export packaging? Can it guarantee safe transportation?

Accepted Answer

All products are packed with export-free solid wooden cases, shockproof foam and waterproof films, which meet international sea and air transportation standards. The package is marked with shipping mark, dimensions and weight for smooth customs clearance, effectively preventing collision, moisture and corrosion during transit.

Question 13

What is your warranty policy? How do you provide after-sales service overseas?

Accepted Answer

We provide a one-year warranty for the entire machine, except for vulnerable parts. Our multilingual team provides 7x24 remote technical support through video, phone, and email. Our engineers can conduct on-site installation, debugging, and training overseas, and the cost can be negotiated. Original spare parts are always provided at transparent prices for lifelong use.

Question 14

Can you provide English user manuals and operation videos?

Accepted Answer

Yes. We provide a full set of free English documents, including operation manuals, maintenance guides, spare parts lists and electrical drawings. We also share installation, commissioning and daily maintenance videos to help your staff operate and maintain the machines efficiently

Question 15

How can we protect our interests for the first cooperation?

Accepted Answer

We will sign a formal foreign trade contract to clarify quality standards, delivery schedule and after-sales clauses. We can provide company qualification certificates, product certifications and factory videos. Third-party inspection such as SGS is acceptable. With years of reliable foreign trade reputation, we have served over 3000 clients around the world.

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