Question 1

Do you provide free samples?

Accepted Answer

Yes. We are pleased to offer free samples for testing before orders. To receive free samples, click Send below and submit your inquiry to us.

Question 2

How do you control quality?

Accepted Answer

Quality is our culture. We have a highly professional R&D team and a quality control department dedicated to maintaining standards. 100% inspection is carried out during production, followed by a second quality check before shipment.

Question 3

What are the packaging sizes for your products?

Accepted Answer

We offer various packaging sizes to choose from, such as 1KG/2KG/5KG plastic buckets, 20KG/25KG drums, etc.

Question 4

What is the minimum order quantity (MOQ) for your products?

Accepted Answer

Normally, the MOQ is 10kg for 1KG and 0.5KG packages, and 20kg for 2KG and 5KG packages. However, if the desired flavor is in sufficient stock, the MOQ can be negotiated. Please note that smaller quantities may result in a higher unit price.

Question 5

What is your delivery time?

Accepted Answer

We maintain a large inventory of various flavors. Therefore, we can arrange shipment within 48-72 hours after receiving your order payment. For large-scale orders, the delivery time will be negotiated and confirmed based on the actual situation.

Question 6

How should food flavors and fragrances be stored?

Accepted Answer

Please store in a cool, dry, well-ventilated, and dark place. Keep away from ignition sources and heat. Keep the container tightly closed and upright during use. The shelf life is 5 years for water-soluble flavors and 3 years for oil-soluble and water-oil soluble flavors.

Question 7

What are these food flavors used for?

Accepted Answer

Our flavor oils can be widely used in the following areas: Beverages, Fruit juices, Cold drinks, Baked goods, Snack foods, Dairy products, Candies, Ice cream.

Question 8

Do you provide free samples for testing?

Accepted Answer

While we do not offer completely free samples, we are pleased to provide samples for preliminary testing at a small handling fee. This allows you to fully evaluate product characteristics before placing a full order. Please submit your specific requirements and inquiry details, and we will arrange samples for you promptly.

Question 9

How do you ensure product quality for daily use fragrances?

Accepted Answer

Quality First is our core principle. We have established a professional R&D team and a dedicated quality control department, implementing a comprehensive quality assurance system throughout the entire process. Every batch undergoes 100% inspection during production to ensure consistency. Additionally, a second rigorous quality review is conducted before shipment, providing dual safeguards to meet high standards.

Question 10

How should daily use fragrances be stored, and what is their shelf life?

Accepted Answer

Store fragrances in a cool, dry, well-ventilated area away from direct sunlight, ignition sources, and high temperatures. Always keep containers tightly sealed and upright when not in use to minimize air exposure and preserve quality. The shelf life is 5 years for water-soluble fragrances and 3 years for oil-soluble and water-oil soluble variants. We recommend using the product within this period to ensure optimal fragrance and performance.

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