What is the warranty policy?

Most spare parts are shipped with the machine. For quality issues within the 1st year, we cover parts and shipping costs and promise to repair it, extending the warranty period. We provide free lifetime updates and maintenance assistance. Man-made damage and issues after 1 year require the customer to pay for parts and shipping.

What shall I do if the machine has some problems?

Our engineer will support via video call. We also provide operation videos and basic troubleshooting videos so that you can solve it in time.

36 Floral Patterns Intelligent Self Service Cotton Candy Making Machine Automatic Candy Floss Machine

Name: 36 Floral Patterns Intelligent Self Service Cotton Candy Making Machine Automatic Candy Floss Machine
Brand: Wider Matrix (Gz) Technology Co., Ltd.
SKU: 2109914405

Guangdong, ChinaWider Matrix (Gz) Technology Co., Ltd.

US$5,999.00

1-4 Pieces

US$5,699.00

5+ Pieces

Product profile

Customization

Available

After-sales Service

Support Online Services

Warranty

1 Year

Model NO.

WM980

Certification

CE, ISO9001

Power Source

Electric

Automatic Grade

Automatic

Application

Candy

Customized

Voltage

110 - 220 V

Power

2700W

Payment Method

Coins, Banknotes, Credit Cards

Transport Package

Wooden Case Packing

Specification

Machine size: 1320*670*1950mm Net Weight: 300KG

Trademark

Wider Matrix

Origin

China, Guangzhou

HS Code

8476810000

Key features

Customized Voltage and Power: Voltage 110-220V and Power 2700W can be customized to meet local requirements.

Comprehensive Warranty Coverage: 1-year warranty covers parts and shipping costs for quality issues; free lifetime software updates.

Remote Control and Maintenance: Machines support remote control, online upgrades, and remote troubleshooting for software problems.

Mobile App Data Monitoring: Dedicated mobile app allows users to check machine data and status in real-time.

Multi-Language System Support: Android-based system supports most world languages; local language confirmation available.

Door-to-Door Engineer Service: Support for sending local engineers for on-site installation and maintenance in overseas warehouses.

High Production Capacity: Full 8kg sugar load produces 250-300 cotton candies; 1-2 minutes per candy depending on shape.

Versatile Payment Options: Supports coins, banknotes, and credit cards; income goes directly to the owner's bank account.

Company profile

Experienced TeamPatents AwardedExhibition Experience

Wider Matrix (Gz) Technology Co., Ltd.

Guangdong, China

Business Type: Manufacturer/FactoryExport Year: 2020-11-03Nearest Port: Guangzhou,ShenzhenAverage Response Time: ≤6.27hTerms of Payment: LC, T/T, PayPalInternational Commercial Terms(Incoterms): FOB, EXW, CFR, CIF, DAT, FAS, DDP, DAP, CIP, CPT, Others, FCA

AI-Powered supplier vetting

SummaryWider Matrix (Gz) Technology Co., Ltd. is identified as a Chinese manufacturer/factory and limited company in Guangzhou, with business activities spanning intelligent robots, artificial intelligence software, information technology, toys, amusement equipment, and related manufacturing. The supplier reports broad customization, ODM and OEM services, recent new-product development, inventory capability, and 90% export sales. However, it has no available SDK, overseas warehouse, or overseas showroom. Service-management procedures exist, but several lack implementation records or formal approval details; customer-complaint handling is documented with records. Financial information confirms reporting years but provides no basis for assessing financial strength. No certification information or named customer cases is provided.

After-Sales capabilityThe supplier has inventory capability and a clear customer-complaint procedure with follow-up records, which supports complaint-handling capability. However, service-assessment and corrective/preventive-action procedures lack records, and the supplier has no overseas warehouse or showroom, limiting evidence of broader overseas after-sales infrastructure.

R&D capabilityThe supplier reports new products during the past year, ODM service, R&D and sales of intelligent robots, AI application software development, information-system integration, and related technology activities. These indicate active development capability, although the absence of an available SDK is a limitation for SDK-dependent integration.

Production capacityThe supplier is described as a factory/manufacturer with registered manufacturing activities covering amusement equipment, consumer robots, industrial robots, and specialized food, beverage, and agricultural-processing equipment. It also reports inventory capability, but the status of a valid manufacturing-capacity contract is unknown.

Customization capabilityThe supplier explicitly offers customization from samples, customization from designs, full customization, minor customization, and flexible customization. It also reports ODM services, providing direct evidence of broad product-design and customization support.

Product Q&A

Q:How long does it take to make a cotton candy?

1-2 minutes depending on shapes.

Q:How many cotton candies can be made with a full load of sugar?

Full load of sugar is 8 kgs. One cotton candy costs 25 g. Full load sugar can make 250 - 300 pcs.

Q:How about the payment system of the machine?

Cash, coin, or credit card are supported. Credit card operating service fees vary by region. The fee is charged by the payment system company, and income goes directly to the machine owner's bound bank card, unrelated to the seller.

Q:Can I see the machine data from my mobile phone?

YES. We develop a mobile phone app for the machine so you can check the machine data.

Q:Does it support my language?

Our system is developed based on Android system which can support most of the languages in the world. But please confirm with us for your local language if it's a big issue for you.