What is the warranty policy?

Spare parts are shipped with the machine. For quality issues within the 1st year, we cover parts and shipping costs and extend the warranty. We also provide free lifetime updates and maintenance assistance. Man-made damage and issues after 1 year require the customer to pay for parts and shipping.

What should I do if the machine has some problems?

Our engineers support via video call. We also provide operation and basic troubleshooting videos so you can solve issues in time.

Commercial Self Service Fully Automatic Candy Floss Machine Sweet Cotton Candy Making Machine

Name: Commercial Self Service Fully Automatic Candy Floss Machine Sweet Cotton Candy Making Machine
Brand: Wider Matrix (Gz) Technology Co., Ltd.
SKU: 2116693855

Guangdong, ChinaWider Matrix (Gz) Technology Co., Ltd.

US$5,299.00

1-9 Pieces

US$4,799.00

10-19 Pieces

US$4,599.00

20+ Pieces

Product profile

Customization

Available

After-sales Service

Support Online Services

Warranty

1 Year

Model NO.

WM980

Certification

CE, ISO9001

Power Source

Electric

Automatic Grade

Automatic

Application

Candy

Customized

Voltage

110 - 220 V

Power

2700W

Payment Method

Coins, Banknotes, Credit Cards

Transport Package

Wooden Case Packing

Specification

Machine size: 1320*670*1950mm Net Weight: 300KG

Trademark

Wider Matrix

Origin

China, Guangzhou

HS Code

8476810000

Key features

Customized Development: Supports customized software and hardware development for specific needs.

Global Export Experience: Exported 2,000 machines to over 130 countries including US, Canada, Europe, and Australia.

Overseas Warehousing: Overseas warehouses in US, Canada, and UK provide fast access to consumables and accessories.

Door-to-Door Service: Local engineers available to provide on-site installation and maintenance support.

Remote Control Capability: All machines support remote control for simple operation and high efficiency.

Mobile App Integration: Developed mobile app allows users to check machine data and monitor performance remotely.

Comprehensive Warranty: 1-year warranty covers parts and shipping costs for quality issues; free lifetime software updates.

Multi-Language Support: Android-based system supports most world languages with customization options available.

Company profile

Experienced TeamPatents AwardedExhibition Experience

Wider Matrix (Gz) Technology Co., Ltd.

Guangdong, China

Business Type: Manufacturer/FactoryExport Year: 2020-11-03Nearest Port: Guangzhou,ShenzhenAverage Response Time: ≤2.42hTerms of Payment: LC, T/T, PayPalInternational Commercial Terms(Incoterms): FOB, EXW, CFR, CIF, DAT, FAS, DDP, DAP, CIP, CPT, Others, FCA

AI-Powered supplier vetting

SummaryWider Matrix (Gz) Technology Co., Ltd. is identified as a Chinese manufacturer/factory and limited company in Guangzhou, with business activities spanning intelligent robots, artificial intelligence software, information technology, toys, amusement equipment, and related manufacturing. The supplier reports broad customization, ODM and OEM services, recent new-product development, inventory capability, and 90% export sales. However, it has no available SDK, overseas warehouse, or overseas showroom. Service-management procedures exist, but several lack implementation records or formal approval details; customer-complaint handling is documented with records. Financial information confirms reporting years but provides no basis for assessing financial strength. No certification information or named customer cases is provided.

After-Sales capabilityThe supplier has inventory capability and a clear customer-complaint procedure with follow-up records, which supports complaint-handling capability. However, service-assessment and corrective/preventive-action procedures lack records, and the supplier has no overseas warehouse or showroom, limiting evidence of broader overseas after-sales infrastructure.

R&D capabilityThe supplier reports new products during the past year, ODM service, R&D and sales of intelligent robots, AI application software development, information-system integration, and related technology activities. These indicate active development capability, although the absence of an available SDK is a limitation for SDK-dependent integration.

Production capacityThe supplier is described as a factory/manufacturer with registered manufacturing activities covering amusement equipment, consumer robots, industrial robots, and specialized food, beverage, and agricultural-processing equipment. It also reports inventory capability, but the status of a valid manufacturing-capacity contract is unknown.

Customization capabilityThe supplier explicitly offers customization from samples, customization from designs, full customization, minor customization, and flexible customization. It also reports ODM services, providing direct evidence of broad product-design and customization support.

Product Q&A

Q:How long does it take to make a cotton candy?

1-2 minutes depending on the shape.

Q:How many cotton candies can be made with a full load of sugar?

A full load of sugar is 8 kgs. One cotton candy costs 25 g, so a full load can make 250-300 pieces.

Q:What is the payment system of the machine?

The machine supports cash, coins, and credit cards. Credit card service fees vary by region and are charged by the payment system company. Income goes directly to the machine owner's bound bank card.

Q:Can I see the machine data from my mobile phone?

Yes, we develop a mobile phone app for the machine to check data such as sales and status.

Q:Does it support my language?

Our system is based on Android and supports most languages in the world. Please confirm with us for your local language if it is a big issue.