What is the warranty policy for the machine?

We provide a 1-year warranty covering parts and shipping for quality issues. We also offer free lifetime software updates and remote assistance. Man-made damage or issues after 1 year require customer payment for parts and shipping.

What should I do if the machine has problems?

Our engineers support troubleshooting via video calls. We also provide operation and basic troubleshooting videos for self-service resolution.

Customized Commercial Cotton Candy Making Machine Full Automatic Magic Cotton Candy Machine

Name: Customized Commercial Cotton Candy Making Machine Full Automatic Magic Cotton Candy Machine
Brand: Wider Matrix (Gz) Technology Co., Ltd.
SKU: 2110106885

Guangdong, ChinaWider Matrix (Gz) Technology Co., Ltd.

US$5,999.00

1-4 Pieces

US$5,699.00

5+ Pieces

Product profile

Customization

Available

After-sales Service

Support Online Services

Warranty

1 Year

Model NO.

WM980

Certification

CE, ISO9001

Power Source

Electric

Automatic Grade

Automatic

Application

Candy

Customized

Voltage

110 - 220 V

Power

2700W

Payment Method

Coins, Banknotes, Credit Cards

Transport Package

Wooden Case Packing

Specification

Machine size: 1320*670*1950mm Net Weight: 300KG

Trademark

Wider Matrix

Origin

China, Guangzhou

HS Code

8476810000

Key features

Customizable Hardware & Software: Supports customized voltage (110-220V), power, and payment methods (coins, banknotes, credit cards).

High Efficiency Production: Produces one cotton candy in 1-2 minutes with a sugar consumption of 35-40pcs/KG.

Smart Mobile Monitoring: Developed mobile app allows users to check machine data and status remotely via smartphone.

Comprehensive Warranty Support: 1-year warranty covers parts and shipping for quality issues; free lifetime software updates.

Global Export Experience: Exported to over 130 countries including US, Canada, Europe, and Australia with overseas warehouses.

Multi-Language System: Android-based system supports most world languages; confirm local language availability with seller.

Professional After-Sales Service: Supports online video call troubleshooting, remote repair, and door-to-door service by local engineers.

Certified Quality Standards: Machine holds CE and ISO9001 certifications ensuring safety and quality compliance.

Company profile

Experienced TeamPatents AwardedExhibition Experience

Wider Matrix (Gz) Technology Co., Ltd.

Guangdong, China

Business Type: Manufacturer/FactoryExport Year: 2020-11-03Nearest Port: Guangzhou,ShenzhenAverage Response Time: ≤6.18hTerms of Payment: LC, T/T, PayPalInternational Commercial Terms(Incoterms): FOB, EXW, CFR, CIF, DAT, FAS, DDP, DAP, CIP, CPT, Others, FCA

AI-Powered supplier vetting

SummaryWider Matrix (Gz) Technology Co., Ltd. is identified as a Chinese manufacturer/factory and limited company in Guangzhou, with business activities spanning intelligent robots, artificial intelligence software, information technology, toys, amusement equipment, and related manufacturing. The supplier reports broad customization, ODM and OEM services, recent new-product development, inventory capability, and 90% export sales. However, it has no available SDK, overseas warehouse, or overseas showroom. Service-management procedures exist, but several lack implementation records or formal approval details; customer-complaint handling is documented with records. Financial information confirms reporting years but provides no basis for assessing financial strength. No certification information or named customer cases is provided.

After-Sales capabilityThe supplier has inventory capability and a clear customer-complaint procedure with follow-up records, which supports complaint-handling capability. However, service-assessment and corrective/preventive-action procedures lack records, and the supplier has no overseas warehouse or showroom, limiting evidence of broader overseas after-sales infrastructure.

R&D capabilityThe supplier reports new products during the past year, ODM service, R&D and sales of intelligent robots, AI application software development, information-system integration, and related technology activities. These indicate active development capability, although the absence of an available SDK is a limitation for SDK-dependent integration.

Production capacityThe supplier is described as a factory/manufacturer with registered manufacturing activities covering amusement equipment, consumer robots, industrial robots, and specialized food, beverage, and agricultural-processing equipment. It also reports inventory capability, but the status of a valid manufacturing-capacity contract is unknown.

Customization capabilityThe supplier explicitly offers customization from samples, customization from designs, full customization, minor customization, and flexible customization. It also reports ODM services, providing direct evidence of broad product-design and customization support.