What is the warranty policy?

We bring most of spare parts with machine shipping together. Once u need extra, we will send new parts instead ask client send back the broken parts to repair. The machine can be upgraded online and solve software problems remotely. In the case of quality issue within the 1st year of use, we are responsible for the cost and shipping of the parts, promise to repair it, and extend the warranty period. Man-made damage and after 1 year, customers need to pay for parts and shipping. We update and ass

What shall I do if the machine has some problems?

Our engineer will support by video call. We have operation videos, basic trouble shooting videos so that you can solve it in time.

New Arrival Commercial Single Cabinet Cotton Candy Machine Automatic Candy Floss Machine

Name: New Arrival Commercial Single Cabinet Cotton Candy Machine Automatic Candy Floss Machine
Brand: Wider Matrix (Gz) Technology Co., Ltd.
SKU: 2102673975

Guangdong, ChinaWider Matrix (Gz) Technology Co., Ltd.

US$4,699.00

1-9 Pieces

US$4,399.00

10+ Pieces

Product profile

Customization

Available

After-sales Service

Support Online Services

Warranty

1 Year

Model NO.

MG301

Certification

CE, ISO9001

Power Source

Electric

Automatic Grade

Automatic

Application

Candy

Customized

Voltage

110 - 220 V

Power

2700W

Payment Method

Coins, Banknotes, Credit Cards

Transport Package

Wooden Case Packing

Specification

Machine size: 1320*670*1950mm Net Weight: 300KG

Trademark

Wider Matrix

Origin

China, Guangzhou

HS Code

8476810000

Key features

Fully Automatic Operation: Features manipulator operation for artificial restrictions, ensuring efficient 24-hour all-weather production.

Rapid Production Speed: Produces ready cotton candy in just 90 seconds with a capacity of 250-300 pieces per 8kg sugar load.

Customizable Hardware & Software: Supports customized voltage (110-220V), power, and software development for specific user needs.

Rich Pattern Variety: Equipped with 32 kinds of fancy patterns to delight children and enhance the user experience.

Global Remote Support: Includes online services, remote control capabilities, and door-to-door engineer support in overseas warehouses.

Comprehensive Warranty Coverage: 1-year warranty covers parts and shipping for quality issues, with free lifetime software updates and maintenance.

Advanced Mobile Monitoring: Developed with a dedicated mobile app to check machine data and manage operations remotely.

Multi-Currency Payment System: Accepts cash, coins, and credit cards, with flexible integration for various regional banking systems.

Company profile

Experienced TeamPatents AwardedExhibition Experience

Wider Matrix (Gz) Technology Co., Ltd.

Guangdong, China

Business Type: Manufacturer/FactoryExport Year: 2020-11-03Nearest Port: Guangzhou,ShenzhenAverage Response Time: ≤1.89hTerms of Payment: LC, T/T, PayPalInternational Commercial Terms(Incoterms): FOB, EXW, CFR, CIF, DAT, FAS, DDP, DAP, CIP, CPT, Others, FCA

AI-Powered supplier vetting

SummaryWider Matrix (Gz) Technology Co., Ltd. is identified as a Chinese manufacturer/factory and limited company in Guangzhou, with business activities spanning intelligent robots, artificial intelligence software, information technology, toys, amusement equipment, and related manufacturing. The supplier reports broad customization, ODM and OEM services, recent new-product development, inventory capability, and 90% export sales. However, it has no available SDK, overseas warehouse, or overseas showroom. Service-management procedures exist, but several lack implementation records or formal approval details; customer-complaint handling is documented with records. Financial information confirms reporting years but provides no basis for assessing financial strength. No certification information or named customer cases is provided.

After-Sales capabilityThe supplier has inventory capability and a clear customer-complaint procedure with follow-up records, which supports complaint-handling capability. However, service-assessment and corrective/preventive-action procedures lack records, and the supplier has no overseas warehouse or showroom, limiting evidence of broader overseas after-sales infrastructure.

R&D capabilityThe supplier reports new products during the past year, ODM service, R&D and sales of intelligent robots, AI application software development, information-system integration, and related technology activities. These indicate active development capability, although the absence of an available SDK is a limitation for SDK-dependent integration.

Production capacityThe supplier is described as a factory/manufacturer with registered manufacturing activities covering amusement equipment, consumer robots, industrial robots, and specialized food, beverage, and agricultural-processing equipment. It also reports inventory capability, but the status of a valid manufacturing-capacity contract is unknown.

Customization capabilityThe supplier explicitly offers customization from samples, customization from designs, full customization, minor customization, and flexible customization. It also reports ODM services, providing direct evidence of broad product-design and customization support.

Product Q&A

Q:How long does it take to make a cotton candy?

1-2 minute depends on shapes.

Q:How many cotton candies can be made with a full load of sugar?

Full load of sugar: 8 kgs. One cotton candy cost: 25 g. Full load sugar can make: 250 - 300 pcs.

Q:What is the payment system of the machine?

Cash or coin or credit card. Credit card operating service fees vary in different regions, please inform your location and we will check. The credit card service fee is charged by the payment system company, and the income by the machine is also directly to the bank card account bound by the machine owner, which is not related to our seller.

Q:Can I see the machine data from my mobile phone?

YES. We develop mobile phone app for the machine you can check the machine data such.

Q:Does it support my language?

Our system is developed based on Android system which can support most of the languages in the world. But do please confirm with us for your local langue if it's a big issue for you.