What is the warranty policy?

We include spare parts with the machine. Within the first year, we cover parts and shipping for quality issues and extend the warranty. After one year or for man-made damage, customers pay for parts and shipping. Software updates and maintenance assistance are free for life.

What should I do if the machine has problems?

Our engineers support troubleshooting via video call. We also provide operation and basic troubleshooting videos for self-service.

New Arrival Professional 36types Flower Automatic Fairy Floss Machine Wm980 Cotton Candy Machine

Name: New Arrival Professional 36types Flower Automatic Fairy Floss Machine Wm980 Cotton Candy Machine
Brand: Wider Matrix (Gz) Technology Co., Ltd.
SKU: 2106418635

Guangdong, ChinaWider Matrix (Gz) Technology Co., Ltd.

US$5,999.00

1-4 Pieces

US$5,699.00

5+ Pieces

Product profile

Customization

Available

After-sales Service

Support Online Services

Warranty

1 Year

Certification

CE, ISO9001

Power Source

Electric

Automatic Grade

Automatic

Application

Candy

Customized

Voltage

110 - 220 V

Power

2700W

Payment Method

Coins, Banknotes, Credit Cards

Transport Package

Wooden Case Packing

Specification

Machine size: 1320*670*1950mm Net Weight: 300KG

Trademark

Wider Matrix

Origin

China, Guangzhou

HS Code

8476810000

Key features

Customizable Hardware: Supports customization of voltage (110-220V), power (2700W), and payment methods.

High Efficiency Output: Produces one cotton candy in 1-2 minutes with a sugar consumption of 35-40pcs/KG.

Smart Mobile Control: Features a dedicated mobile app for remote data monitoring and machine management.

Comprehensive Warranty: 1-year warranty covering parts and shipping for quality issues; free lifetime software updates.

Global Support Network: Overseas warehouses in US, Canada, UK; engineers available for door-to-door service.

Multi-Language System: Android-based system supports most global languages; confirm local language availability.

Versatile Payment Options: Accepts coins, banknotes, and credit cards; direct deposit to owner's bank account.

CE & ISO Certified: Machine holds CE and ISO9001 certifications ensuring safety and quality standards.

Company profile

Experienced TeamPatents AwardedExhibition Experience

Wider Matrix (Gz) Technology Co., Ltd.

Guangdong, China

Business Type: Manufacturer/FactoryExport Year: 2020-11-03Nearest Port: Guangzhou,ShenzhenAverage Response Time: ≤2.21hTerms of Payment: LC, T/T, PayPalInternational Commercial Terms(Incoterms): FOB, EXW, CFR, CIF, DAT, FAS, DDP, DAP, CIP, CPT, Others, FCA

AI-Powered supplier vetting

SummaryWider Matrix (Gz) Technology Co., Ltd. is identified as a Chinese manufacturer/factory and limited company in Guangzhou, with business activities spanning intelligent robots, artificial intelligence software, information technology, toys, amusement equipment, and related manufacturing. The supplier reports broad customization, ODM and OEM services, recent new-product development, inventory capability, and 90% export sales. However, it has no available SDK, overseas warehouse, or overseas showroom. Service-management procedures exist, but several lack implementation records or formal approval details; customer-complaint handling is documented with records. Financial information confirms reporting years but provides no basis for assessing financial strength. No certification information or named customer cases is provided.

After-Sales capabilityThe supplier has inventory capability and a clear customer-complaint procedure with follow-up records, which supports complaint-handling capability. However, service-assessment and corrective/preventive-action procedures lack records, and the supplier has no overseas warehouse or showroom, limiting evidence of broader overseas after-sales infrastructure.

R&D capabilityThe supplier reports new products during the past year, ODM service, R&D and sales of intelligent robots, AI application software development, information-system integration, and related technology activities. These indicate active development capability, although the absence of an available SDK is a limitation for SDK-dependent integration.

Production capacityThe supplier is described as a factory/manufacturer with registered manufacturing activities covering amusement equipment, consumer robots, industrial robots, and specialized food, beverage, and agricultural-processing equipment. It also reports inventory capability, but the status of a valid manufacturing-capacity contract is unknown.

Customization capabilityThe supplier explicitly offers customization from samples, customization from designs, full customization, minor customization, and flexible customization. It also reports ODM services, providing direct evidence of broad product-design and customization support.

Product Q&A

Q:How long does it take to make one cotton candy?

It takes 1-2 minutes depending on the shape of the cotton candy.

Q:How many cotton candies can be made with a full load of sugar?

A full load holds 8 kgs of sugar. Since one cotton candy costs 25g, a full load can produce 250-300 pieces.

Q:What payment methods does the machine support?

The machine supports cash, coins, and credit cards. Credit card service fees vary by region, and income goes directly to the machine owner's bank account.

Q:Can I monitor the machine data via mobile phone?

Yes, we provide a mobile app that allows you to check machine data remotely.

Q:Does the machine support my local language?

The system is based on Android and supports most languages worldwide. Please confirm with us if your specific local language is required.