What is the warranty policy for spare parts?

Spare parts are shipped with the machine. Within 1 year, we cover parts cost and shipping for quality issues. After 1 year or for man-made damage, customers pay for parts and shipping.

What support is provided if the machine has problems?

Engineers support via video call. Operation and troubleshooting videos are provided for self-service.

Is software maintenance free?

Yes, we provide free updates and maintenance assistance for the machine's lifetime.

Unattended Self Service Commercial Fairy Floss Vending Machine Full Automatic Cotton Candy Machine

Name: Unattended Self Service Commercial Fairy Floss Vending Machine Full Automatic Cotton Candy Machine
Brand: Wider Matrix (Gz) Technology Co., Ltd.
SKU: 2119178215

Guangdong, ChinaWider Matrix (Gz) Technology Co., Ltd.

US$5,299.00

1-9 Pieces

US$4,799.00

10-19 Pieces

US$4,599.00

20+ Pieces

Product profile

Customization

Available

After-sales Service

Support Online Services

Warranty

1 Year

Model NO.

WM980

Certification

CE, ISO9001

Power Source

Electric

Automatic Grade

Automatic

Application

Candy

Customized

Voltage

110 - 220 V

Power

2700W

Payment Method

Coins, Banknotes, Credit Cards

Transport Package

Wooden Case Packing

Specification

Machine size: 1320*670*1950mm Net Weight: 300KG

Trademark

Wider Matrix

Origin

China, Guangzhou

HS Code

8476810000

Key features

Customizable Hardware: Voltage (110-220V), Power, and payment methods can be customized.

Global Export Experience: Exported to 130+ countries with overseas warehouses in US, Canada, UK.

High Efficiency Production: Produces 250-300 cotton candies per 8kg sugar load in 1-2 minutes.

Lifetime Software Support: Free online upgrades and remote maintenance for the machine's life.

Mobile Data Monitoring: Supports mobile app for real-time machine data checking.

Multi-Language System: Android-based system supports most global languages.

Comprehensive Warranty: 1-year warranty covers parts cost and shipping for quality issues.

CE & ISO Certified: Product holds CE and ISO9001 certifications for safety and quality.

Company profile

Experienced TeamPatents AwardedExhibition Experience

Wider Matrix (Gz) Technology Co., Ltd.

Guangdong, China

Business Type: Manufacturer/FactoryExport Year: 2020-11-03Nearest Port: Guangzhou,ShenzhenAverage Response Time: ≤1.89hTerms of Payment: LC, T/T, PayPalInternational Commercial Terms(Incoterms): FOB, EXW, CFR, CIF, DAT, FAS, DDP, DAP, CIP, CPT, Others, FCA

AI-Powered supplier vetting

SummaryWider Matrix (Gz) Technology Co., Ltd. is identified as a Chinese manufacturer/factory and limited company in Guangzhou, with business activities spanning intelligent robots, artificial intelligence software, information technology, toys, amusement equipment, and related manufacturing. The supplier reports broad customization, ODM and OEM services, recent new-product development, inventory capability, and 90% export sales. However, it has no available SDK, overseas warehouse, or overseas showroom. Service-management procedures exist, but several lack implementation records or formal approval details; customer-complaint handling is documented with records. Financial information confirms reporting years but provides no basis for assessing financial strength. No certification information or named customer cases is provided.

After-Sales capabilityThe supplier has inventory capability and a clear customer-complaint procedure with follow-up records, which supports complaint-handling capability. However, service-assessment and corrective/preventive-action procedures lack records, and the supplier has no overseas warehouse or showroom, limiting evidence of broader overseas after-sales infrastructure.

R&D capabilityThe supplier reports new products during the past year, ODM service, R&D and sales of intelligent robots, AI application software development, information-system integration, and related technology activities. These indicate active development capability, although the absence of an available SDK is a limitation for SDK-dependent integration.

Production capacityThe supplier is described as a factory/manufacturer with registered manufacturing activities covering amusement equipment, consumer robots, industrial robots, and specialized food, beverage, and agricultural-processing equipment. It also reports inventory capability, but the status of a valid manufacturing-capacity contract is unknown.

Customization capabilityThe supplier explicitly offers customization from samples, customization from designs, full customization, minor customization, and flexible customization. It also reports ODM services, providing direct evidence of broad product-design and customization support.