What is the warranty policy for spare parts?

Spare parts are shipped with the machine. Within the first year, we cover parts and shipping costs for quality issues. After one year or for man-made damage, customers pay for parts and shipping. We provide free lifetime software upgrades and maintenance assistance.

What should I do if the machine has problems?

Our engineers support via video call. We also provide operation and troubleshooting videos to help you solve issues quickly.

Wider Matrix Intelligent Cotton Candy Machine Wm980 Full Automatic Cotton Candy Vending Machine

Name: Wider Matrix Intelligent Cotton Candy Machine Wm980 Full Automatic Cotton Candy Vending Machine
Brand: Wider Matrix (Gz) Technology Co., Ltd.
SKU: 2116722555

Guangdong, ChinaWider Matrix (Gz) Technology Co., Ltd.

US$5,499.00

1-9 Pieces

US$4,999.00

10-19 Pieces

US$4,799.00

20+ Pieces

Product profile

Customization

Available

After-sales Service

Support Online Services

Warranty

1 Year

Model NO.

WM980

Certification

CE, ISO9001

Power Source

Electric

Automatic Grade

Automatic

Application

Candy

Customized

Voltage

110 - 220 V

Power

2700W

Payment Method

Coins, Banknotes, Credit Cards

Transport Package

Wooden Case Packing

Specification

Machine size: 1320*670*1950mm Net Weight: 300KG

Trademark

Wider Matrix

Origin

China, Guangzhou

HS Code

8476810000

Key features

Full Automatic Operation: Fully automatic cotton candy vending machine with 21.5-inch screen for easy operation.

Customizable Voltage and Power: Supports 110-220V voltage and 2700W power for global adaptability.

Multi-Payment Support: Accepts coins, banknotes, and credit cards for flexible transactions.

High Production Capacity: One full sugar load (8kg) produces 250-300 cotton candies.

Remote Monitoring Capability: Mobile app allows users to check machine data and status remotely.

Comprehensive Warranty Coverage: 1-year warranty covers parts and shipping costs for quality issues.

Global Language Support: Android-based system supports most world languages with local confirmation.

Lifetime Technical Support: Free online software upgrades and lifetime maintenance assistance provided.

Company profile

Experienced TeamPatents AwardedExhibition Experience

Wider Matrix (Gz) Technology Co., Ltd.

Guangdong, China

Business Type: Manufacturer/FactoryExport Year: 2020-11-03Nearest Port: Guangzhou,ShenzhenAverage Response Time: ≤1.56hTerms of Payment: LC, T/T, PayPalInternational Commercial Terms(Incoterms): FOB, EXW, CFR, CIF, DAT, FAS, DDP, DAP, CIP, CPT, Others, FCA

AI-Powered supplier vetting

SummaryWider Matrix (Gz) Technology Co., Ltd. is identified as a Chinese manufacturer/factory and limited company in Guangzhou, with business activities spanning intelligent robots, artificial intelligence software, information technology, toys, amusement equipment, and related manufacturing. The supplier reports broad customization, ODM and OEM services, recent new-product development, inventory capability, and 90% export sales. However, it has no available SDK, overseas warehouse, or overseas showroom. Service-management procedures exist, but several lack implementation records or formal approval details; customer-complaint handling is documented with records. Financial information confirms reporting years but provides no basis for assessing financial strength. No certification information or named customer cases is provided.

After-Sales capabilityThe supplier has inventory capability and a clear customer-complaint procedure with follow-up records, which supports complaint-handling capability. However, service-assessment and corrective/preventive-action procedures lack records, and the supplier has no overseas warehouse or showroom, limiting evidence of broader overseas after-sales infrastructure.

R&D capabilityThe supplier reports new products during the past year, ODM service, R&D and sales of intelligent robots, AI application software development, information-system integration, and related technology activities. These indicate active development capability, although the absence of an available SDK is a limitation for SDK-dependent integration.

Production capacityThe supplier is described as a factory/manufacturer with registered manufacturing activities covering amusement equipment, consumer robots, industrial robots, and specialized food, beverage, and agricultural-processing equipment. It also reports inventory capability, but the status of a valid manufacturing-capacity contract is unknown.

Customization capabilityThe supplier explicitly offers customization from samples, customization from designs, full customization, minor customization, and flexible customization. It also reports ODM services, providing direct evidence of broad product-design and customization support.