What is the warranty policy?

Spare parts are shipped with the machine. Within the first year, we cover parts and shipping costs for quality issues and extend the warranty. After one year or for man-made damage, customers pay for parts and shipping. Lifetime free updates and maintenance assistance are provided.

What should I do if the machine has problems?

Our engineers support via video call. We also provide operation and troubleshooting videos to help you solve issues quickly.

Wider Mtarix Commercial Fairy Floss Machine High Quality Stainless Steel Automatic Candy Floss Vending Machine

Name: Wider Mtarix Commercial Fairy Floss Machine High Quality Stainless Steel Automatic Candy Floss Vending Machine
Brand: Wider Matrix (Gz) Technology Co., Ltd.
SKU: 2104937975

Guangdong, ChinaWider Matrix (Gz) Technology Co., Ltd.

US$5,299.00

1-9 Pieces

US$4,799.00

10-19 Pieces

US$4,599.00

20+ Pieces

Product profile

Customization

Available

After-sales Service

Support Online Services

Warranty

1 Year

Model NO.

WM980

Certification

CE, ISO9001

Power Source

Electric

Automatic Grade

Automatic

Application

Candy

Customized

Voltage

110 - 220 V

Power

2700W

Payment Method

Coins, Banknotes, Credit Cards

Transport Package

Wooden Case Packing

Specification

Machine size: 1320*670*1950mm Net Weight: 300KG

Trademark

Wider Matrix

Origin

China, Guangzhou

HS Code

8476810000

Key features

Customized Development: Support for customized software and hardware development to meet specific needs.

Global Export Experience: Exported over 2,000 machines to more than 130 countries worldwide.

Overseas Warehousing: Overseas warehouses in the US, Canada, and UK for fast consumables and accessories delivery.

Door-to-Door Service: Local engineers available to provide on-site installation and maintenance support.

Remote Control Capability: All machines support remote control for easy operation and monitoring.

Lifetime Software Support: Free online upgrades and remote software problem solving for the machine's lifetime.

1-Year Quality Warranty: Covers cost and shipping for parts replacement during the first year of use.

High Efficiency Operation: Simple to operate, easy to maintain, and designed for high operating efficiency.

Company profile

Experienced TeamPatents AwardedExhibition Experience

Wider Matrix (Gz) Technology Co., Ltd.

Guangdong, China

Business Type: Manufacturer/FactoryExport Year: 2020-11-03Nearest Port: Guangzhou,ShenzhenAverage Response Time: ≤2.21hTerms of Payment: LC, T/T, PayPalInternational Commercial Terms(Incoterms): FOB, EXW, CFR, CIF, DAT, FAS, DDP, DAP, CIP, CPT, Others, FCA

AI-Powered supplier vetting

SummaryWider Matrix (Gz) Technology Co., Ltd. is identified as a Chinese manufacturer/factory and limited company in Guangzhou, with business activities spanning intelligent robots, artificial intelligence software, information technology, toys, amusement equipment, and related manufacturing. The supplier reports broad customization, ODM and OEM services, recent new-product development, inventory capability, and 90% export sales. However, it has no available SDK, overseas warehouse, or overseas showroom. Service-management procedures exist, but several lack implementation records or formal approval details; customer-complaint handling is documented with records. Financial information confirms reporting years but provides no basis for assessing financial strength. No certification information or named customer cases is provided.

After-Sales capabilityThe supplier has inventory capability and a clear customer-complaint procedure with follow-up records, which supports complaint-handling capability. However, service-assessment and corrective/preventive-action procedures lack records, and the supplier has no overseas warehouse or showroom, limiting evidence of broader overseas after-sales infrastructure.

R&D capabilityThe supplier reports new products during the past year, ODM service, R&D and sales of intelligent robots, AI application software development, information-system integration, and related technology activities. These indicate active development capability, although the absence of an available SDK is a limitation for SDK-dependent integration.

Production capacityThe supplier is described as a factory/manufacturer with registered manufacturing activities covering amusement equipment, consumer robots, industrial robots, and specialized food, beverage, and agricultural-processing equipment. It also reports inventory capability, but the status of a valid manufacturing-capacity contract is unknown.

Customization capabilityThe supplier explicitly offers customization from samples, customization from designs, full customization, minor customization, and flexible customization. It also reports ODM services, providing direct evidence of broad product-design and customization support.

Product Q&A

Q:How long does it take to make a cotton candy?

It takes 1-2 minutes depending on the shape.

Q:How many cotton candies can be made with a full load of sugar?

A full load of 8 kgs of sugar can produce 250-300 pieces, with each piece costing 25g.

Q:What payment systems does the machine support?

The machine supports cash, coins, and credit cards. Credit card service fees vary by region and are charged by the payment system company directly to the owner's bank account.

Q:Can I view machine data from my mobile phone?

Yes, we provide a dedicated mobile app to check machine data remotely.

Q:Does the machine support my language?

The system is based on Android and supports most world languages. Please confirm with us if your specific local language is a priority.