Question 1

What types of products do you offer?

Accepted Answer

We specialize in three core product categories: Caps & Closures (beverage caps, wine stoppers, cosmetic caps, custom specialty caps), Plastic Bottles (reusable water bottles, outdoor filter bottles, food-grade storage containers), and Plastic Tableware (disposable tableware, reusable tableware, biodegradable disposable tableware).

Question 2

Are your products food-safe?

Accepted Answer

Yes. We hold the National Industrial Product Production License for Food-Contact Plastic Products (China's mandatory qualification for food-grade manufacturing). All our food-contact products meet strict national and international safety standards.

Question 3

Do you provide custom product solutions?

Accepted Answer

Absolutely. We offer three customization services: Design-based customization (using your 2D/3D drawings), Sample-based customization (replicating and optimizing your physical samples), and Concept-based customization (turning your creative ideas into market-ready products with our R&D support).

Question 4

Are your biodegradable tableware compliant with international standards?

Accepted Answer

Yes. Our biodegradable tableware meets global standards like ASTM D6400 (US) and EN 13432 (EU), decomposing completely within 180 days in natural conditions.

Question 5

Where do you ship your products?

Accepted Answer

We ship to over 30 countries across Asia, Europe, North America, Africa, and emerging markets like Southeast Asia and Latin America.

Question 6

What shipping methods do you use?

Accepted Answer

We work with trusted logistics partners (e.G., DHL, FedEx, sea freight carriers) to offer flexible options: Express shipping (for small batches or urgent orders) and Sea freight (for large-volume orders, cost-effective and eco-friendly).

Question 7

What is the minimum order quantity (MOQ) for your products?

Accepted Answer

MOQs vary by product type: Standard caps/bottles require 50,000 units, Custom products are negotiable (contact our sales team for details), and Biodegradable tableware requires 10,000 units.

Question 8

What payment terms do you accept?

Accepted Answer

We support secure payment methods: T/T (Telegraphic Transfer) with 30% deposit in advance and 70% balance before shipment, L/C (Letter of Credit) for large international orders, and PayPal for small sample orders.

Question 9

How do I place an order?

Accepted Answer

Follow these 3 simple steps: 1. Contact our sales team with your product requirements (type, quantity, customization needs). 2. We provide a quotation and sample (if needed) for your confirmation. 3. Sign the order contract, pay the deposit, and we start production.

Question 10

What if I receive defective products?

Accepted Answer

We conduct strict pre-shipment inspections, but if defects occur: Contact us within 7 days of receiving the goods (with photos/videos of the issue). We will either send replacement products or offer a partial refund, depending on the situation.

Question 11

Can I change or cancel my order after placing it?

Accepted Answer

Order changes are possible only if production has not started (contact us within 48 hours of order confirmation). Order cancellation incurs a 10% fee if the deposit is already paid and production has begun; No fee if production is not initiated.

Question 12

Do you offer technical support for your products?

Accepted Answer

Yes. Our team provides technical guidance for product use (e.G., Filter bottle maintenance) and customization (e.G., Mold design adjustments) via email or video call.

Question 13

How can I track my order?

Accepted Answer

After shipment, we will send you a tracking number and a link to the logistics provider's website. You can use this number to check the real-time status of your order.

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