Question 1

How long is the delivery time?

Accepted Answer

Standard products, it would be 2-3 working days after receiving your balance payment, for customized products according to client's specific requirements need to check the production time.

Question 2

Which payment term would you prefer?

Accepted Answer

30% T/T in advance and 70% T/T before shipment. Telegraphic Transfer and Western Union are acceptable.

Question 3

Do you arrange shipment for the automatic hermetic door?

Accepted Answer

For FOB or CIF price, we will arrange shipment for you. For EXW price, clients need to arrange shipment by themselves or their agents.

Question 4

Which type of shipping do you accept?

Accepted Answer

Both by sea and by express are acceptable. Products are delivery by express (DHL, UPS, TNT and FEDEX, etc.). By sea is the cheapest way but takes a long time, it is suited for large quantity orders. Please confirm to us your shipping chooses before your order, you can use your shipping forward agent to pick up the products from our factory or we can deliver the products to the port. But we shall not be responsible for any import taxes, clearance cost, port charges, etc.

Question 5

What is the minimum order quantity?

Accepted Answer

Minimum 1 set.

Question 6

How can I buy this automatic hermetic door from you?

Accepted Answer

1. Tell us what materials you will work on, what is your maximum size of your processing materials (Length and Width), is there a reduce size, if yes, what is your maximum reduce size. 2. Negotiate and confirm the final price, shipping, payment methods and other terms after quotation send to you. 3. Send you the proforma invoice and confirm your order. 4. Make the payment according to the method write on proforma invoice. 5. We prepare for your order in terms of the proforma invoice after confir

Question 7

How long can we receive your quotation?

Accepted Answer

If your information is very detailed, a quotation will be offered in less than 30 minutes.

Question 8

Do you provide guarantee support and how long?

Accepted Answer

The products guarantee is 3 year, except wearing parts and the replacement of wearing parts. 24 hours on line service each day, free technical support, we will solve your problems by video, cellphone, telephone, email and trade messenger.

Question 9

How do I install the automatic hermetic door?

Accepted Answer

There is a video to show you how to use our products. If you glad to visit our factory, free training of operation and maintenance of equipment.

Question 10

If some problems happened to these products during the warranty period, what should I do?

Accepted Answer

Supply free parts in warranty period if the products have some problem, except wearing parts and the replacement of wearing parts. While also supply free after-service forever, so any doubts, just let us know, we will give you solutions in 24 hours.

Question 11

How can I get to your factory?

Accepted Answer

Please tell us your location and we will let our driver pick you up from the airport or hotel.

Question 12

What file formats does your company accept for drawing?

Accepted Answer

The company can accepts a range of formats for drawings, but the main ones are detailed below: 2-D PDF AND TIFF 3-D STL, IGES, STEP, Solid works, etc.

Question 13

Is it possible to visit your company to view it's manufacturing process?

Accepted Answer

We are extremely proud of our facility and existing customers to visit our company. We think you will be impressed by us, as well as the warm welcome from our friendly, experienced team.

Question 14

Are you a manufacturer?

Accepted Answer

Yes, we are a manufacturer, both OEM and ODM. We have our own design team, sales team, and factory.

Question 15

Can you print our logo or company name?

Accepted Answer

Yes, we can print your logo or company name. You can choose among screen printing, heat transfer printing, embroidery, etc.

Product profile

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Model NO.

Material

Style

Open Style

Sound Insulation

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Security Rating

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Function

Door Panel

Door Frame

Door Frame Size

Hinge

Filler

Door Thickness

Observation Window Size

Notes

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Types

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Specification

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Origin

HS Code

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