Business Type: Manufacturer/Factory, Trading CompanyExport Year: 2018-10-08Nearest Port: ShanghaiAverage Response Time: ≤4.98hTerms of Payment: LC, T/T, Western UnionInternational Commercial Terms(Incoterms): FOB, EXW, CFR, CIF
AI-Powered supplier vetting
SummaryThe supplier is a trading company with a focus on customer relationship and environmental sustainability. They have strong capabilities in customization and OEM services for popular brands, but lack R&D capabilities with SDK availability. Their after-sales service procedures are in place but lack formal documentation, and their offshore business, overseas warehouse, and showroom capabilities are limited. The company conducts 100% inspection on finished products, indicating a strong emphasis on quality control.
Supplier typeThe supplier is identified as a trading company.
R&D capabilityInnovation is central to the supplier's business strategy, emphasizing efficient business solutions.
Customization capabilityThe supplier offers extensive customization options, including full and minor customizations.
Client casesThe supplier provides OEM services for popular brands, indicating experience in handling significant customer cases.
Product Q&A
Q:What is the warranty period and what does it cover?
A:
We provide a one-year warranty. During this period, spare and accessory parts are free including shipment. Labor for maintenance is also free, but the buyer pays for technician transportation and accommodation.
Q:Do you provide free design services?
A:
Yes, we offer free laundry layout drawings and in-depth design schemes including foundation, water, drainage, and electricity plans before the order is confirmed.
Q:What is included in the after-sales service?
A:
Our service includes free installation guidance, machine testing, and operation training on safety and maintenance. Technicians are also sent for on-site support.
Q:What are the costs after the first year of warranty?
A:
After one year, parts are charged at a fee plus shipment. If technicians are required, the cost is $150 per day per technician, plus transportation and accommodation paid by the buyer.
Q:What are the payment terms and lead times?
A:
Payment terms include LC, T/T, and Western Union. Lead time is 1-3 months during peak season and within 15 workdays during off-season.
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*To:Wuxi Sharing Machinery Co., Ltd.
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