Question 1

Shall we charge the batteries as soon as receiving new e-scooters?

Accepted Answer

Yes, it must be. Pls check the battery production date, it should be about 2 months or longer time from the date the battery produced to the date you receive the goods. So when you receive the goods, you or your dealers should charge the batteries in time for about 10 hours until it's fully charged for the first time.

Question 2

How to keep it if we don't drive the e-scooter for a long time?

Accepted Answer

The e-scooter must be fully charged, and the air switch must be turned off, besides, the e-scooters should be recharged every 1~2 months.

Question 3

What will be happened when using the e-scooters in Winter season?

Accepted Answer

You will find that the rang per charge in winter season is shorter than that of other season. It's normal phenomenon. So, when using the e-scooter in winter season, pls don't keep the e-scooter in the open air overnight and don't charge the e-scooter in very low temperature.

Question 4

What should be noticed when using the e-scooter in summer season?

Accepted Answer

Pls don't keep the e-scooter under the strong sunlight, and don't charge the e-scooter under high temperature. Don't charge the e-scooter immediately after driving it under high temperature, and don't charge it too long time (Normally about 8 hours)

Question 5

Can we go on driving the e-scooter when the battery power is low?

Accepted Answer

No, it will be harmful to battery lifetime, you must charge the battery in time.

Question 6

Is it harmful to battery if it's over charged?

Accepted Answer

The batteries can be swollen and the battery lifetime will come to en end in advance If keeping using poor quality or unmatched charger or charging the battery too long time.

Question 7

When is the best time to recharge the battery?

Accepted Answer

When it shows to or close to the 'L' (low)place on the display, It will be the best time to recharge the battery.

Question 8

Is it possible to change only one or two pcs of the battery for replacement?

Accepted Answer

In a e-scooter, it should be a full set of battery ( 4 or 5 or 6 pcs together), if one or two pcs break down, the full set of batteries must be replaced together, but not only changing single pc.

Question 9

Can be the charger keeping with the e-scooter?

Accepted Answer

Not suggested. The e-scooter will be shake on rough road, if with charge in it, the charge will be shake as well, then the components in the charger will be drifting, it will influence the charging performance even make the battery damaged ( undercharge or swollen) .

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