Question 1

Should I charge the batteries immediately upon receiving the new e-scooter?

Accepted Answer

Yes, it is mandatory. Please check the battery production date; if it is about 2 months or older, charge the batteries for about 10 hours until fully charged immediately upon receipt.

Question 2

How should I store the e-scooter if I do not drive it for a long time?

Accepted Answer

Ensure the e-scooter is fully charged and the air switch is turned off. Additionally, you must recharge the battery every 1 to 2 months to maintain its health.

Question 3

What happens to the range when using the e-scooter in winter?

Accepted Answer

The range per charge will be shorter than in other seasons, which is normal. Avoid leaving the scooter in open air overnight or charging it in very low temperatures.

Question 4

What precautions should be taken when using the e-scooter in summer?

Accepted Answer

Do not expose the scooter to strong sunlight or charge it under high temperatures. Avoid charging immediately after driving in high heat, and limit charging time to about 8 hours.

Question 5

Can I continue driving the e-scooter when the battery power is low?

Accepted Answer

No, it is harmful to the battery lifetime. You must charge the battery in time when the power is low.

Question 6

Is it harmful to the battery if it is overcharged?

Accepted Answer

Yes, overcharging can cause the batteries to swell and significantly reduce their lifetime, especially if using poor quality or unmatched chargers.

Question 7

When is the best time to recharge the battery?

Accepted Answer

The best time is when the display shows 'L' or is close to the 'L' (low) place.

Question 8

Can I replace only one or two pieces of the battery?

Accepted Answer

No, the battery must be replaced as a full set (4, 5, or 6 pieces together) if any part breaks down; single piece replacement is not possible.

Question 9

Is it recommended to keep the charger inside the e-scooter?

Accepted Answer

No, it is not suggested. Vibration on rough roads can damage the charger components, affecting charging performance and potentially damaging the battery.

Product profile

Customization

After-sales Service

Warranty

Model NO.

Frame Material

Tire Size

Power

Certification

Voltage

Motor

Tyre

Battery

Brake

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Product Q&A

Send Inquiry

You may also like