Question 1

Should I charge the battery immediately upon receiving the scooter?

Accepted Answer

Yes, you must charge it. Check the production date (should be 2+ months old) and charge for about 10 hours until fully charged for the first time.

Question 2

How should I store the scooter if not used for a long time?

Accepted Answer

Fully charge the scooter, turn off the air switch, and recharge every 1-2 months to maintain battery health.

Question 3

What happens to the range in winter?

Accepted Answer

The range per charge will be shorter than in other seasons. Avoid leaving the scooter in open air overnight or charging in very low temperatures.

Question 4

What precautions are needed for summer use?

Accepted Answer

Avoid strong sunlight and high temperatures. Do not charge immediately after driving in high heat or charge for too long (normally 8 hours).

Question 5

Can I continue driving when the battery power is low?

Accepted Answer

No, it is harmful to the battery lifetime. You must charge the battery in time when it shows low.

Question 6

Is overcharging harmful to the battery?

Accepted Answer

Yes, overcharging can cause swelling and reduce battery lifetime. Use only matched chargers and avoid charging too long.

Question 7

When is the best time to recharge the battery?

Accepted Answer

The best time is when the display shows 'L' or close to the low level.

Question 8

Can I replace only one or two battery cells?

Accepted Answer

No, the battery must be replaced as a full set (4, 5, or 6 pcs together) if any part breaks down.

Question 9

Should the charger be kept inside the scooter during transport?

Accepted Answer

Not suggested. Vibration on rough roads can damage charger components, affecting performance or damaging the battery.

Question 10

What are the lead times for orders?

Accepted Answer

Peak season lead time is one month, while off-season lead time is within 15 workdays.

Product profile

Key features