SummaryWUXI TOURWE ELECTRIC TECHNOLOGY CO., LTD. is a trading company primarily involved in the electric motorcycle business. It emphasizes research and development and offers flexible customization services, but does not provide ODM or OEM for popular brands. The company has launched new products in the past year, indicating active innovation efforts. However, it lacks structured procedures for after-sales service, such as handling customer complaints and corrective actions. The company's export sales account for a significant portion of its revenue, but detailed financial data is not provided. Certification from TUVRHEINLAND has been conducted but the result of the evaluation is unknown.
After-Sales capabilityThere are no written procedures or records for handling customer complaints or implementing corrective actions, indicating a lack of formalized after-sales service capability.
R&D capabilityThe company has demonstrated innovation capability by launching new products in the past year and offering various customization services.
Production capacityThe supplier has an annual productivity of 200,000 electric scooters, suggesting a substantial production capacity.
Customization capabilityThe company offers extensive customization options, including full and flexible customization services.
Product Q&A
Q:What is the warranty period for different parts?
A:
The battery/motor/controller/charger has a 1-year warranty for lead acid batteries and 2 years for lithium batteries. Other parts have a 6-month warranty.
Q:How should I charge the battery upon receiving the scooter?
A:
You must charge the batteries for about 10 hours until fully charged for the first time upon receipt.
Q:How to maintain the scooter if not used for a long time?
A:
Keep the scooter fully charged, turn off the air switch, and recharge every 1-2 months.
Q:What are the precautions for winter usage?
A:
Range may be shorter in winter. Do not leave the scooter in open air overnight or charge in very low temperatures.
Q:What are the precautions for summer usage?
A:
Do not expose to strong sunlight or charge in high temperatures. Do not charge immediately after driving in high heat.
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