Question 1

What is your terms of payment?

Accepted Answer

T/T and L/C at sight are accepted. T/T 30% as deposit, and 70% balance payment before delivery.

Question 2

What is your terms of delivery?

Accepted Answer

FOB, CFR, CIF.

Question 3

How about your delivery time?

Accepted Answer

It will take 25 to 30 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Question 4

Do you test all your goods before delivery?

Accepted Answer

Yes, we have 100% test before delivery.

Question 5

Can we do our logo or brand on the bike?

Accepted Answer

Yes, acceptance of OEM.

Question 6

Can I mix different models in one container?

Accepted Answer

Yes, different models can be mixed in one container, but the quantity of each model should not be less than MOQ.

Question 7

What's your warranty term?

Accepted Answer

We offer different warranty time for different products. Please contact us for detailed warranty terms.

Question 8

Which colors will be available?

Accepted Answer

Normally, we will introduce the most popular colors to customers. And we are able to make colors according to customer's demands.

Question 9

What's the minimum order quantity?

Accepted Answer

The minimum order is one 20'GP container.

Question 10

How to keep it if we don't drive the e-scooter for a long time?

Accepted Answer

The e-scooter must be fully charged, and the air switch must be turned off, besides, the e-scooters should be recharged every 1~2 months.

Question 11

What will be happened when using the e-scooters in Winter season?

Accepted Answer

You will find that the rang per charge in winter season is shorter than that of other season. It's normal phenomenon. So, when using the e-scooter in winter season, pls don't keep the e-scooter in the open air overnight and don't charge the e-scooter in very low temperature.

Question 12

What should be noticed when using the e-scooter in summer season?

Accepted Answer

Pls don't keep the e-scooter under the strong sunlight, and don't charge the e-scooter under high temperature. Don't charge the e-scooter immediately after driving it under high temperature, and don't charge it too long time (Normally about 8 hours)

Question 13

Can we go on driving the e-scooter when the battery power is low?

Accepted Answer

No, it will be harmful to battery lifetime, you must charge the battery in time.

Question 14

Is it harmful to battery if it's over charged?

Accepted Answer

The batteries can be swollen and the battery lifetime will come to en end in advance If keeping using poor quality or unmatched charger or charging the battery too long time.

Question 15

When is the best time to recharge the battery?

Accepted Answer

When it shows to or close to the 'L' (low)place on the display, It will be the best time to recharge the battery.

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