Question 1

OEM INCLUDES WHAT KIND OF SERVICE?

Accepted Answer

Logo printing on housing, Customized package, Software customization: Booting

Question 2

FIRST TIME ORDER, HOW CAN I BELIEVE THAT YOU WOULD SEND PRODUCT?

Accepted Answer

We are 12 years golden supplier and verified company. Our company locates in Room 302,Building A2 Fuhai Park,Baoan,Shenzhen,China. We can provide pictures and video of ourcompany and factory. Also, we can provide you some of our other customers' recent parcel tracking numbers, our products were delivered successfully.

Question 3

WHAT KIND OF PAYMENTS DO YOU ACCEPT?

Accepted Answer

We accept T/T, Western Union, Credit Card, PayPal etc. according to the exact order amount.

Question 4

DELIVERY TIME

Accepted Answer

For samples: within 1-3 days for standard products in stock. For large order quantity: about 25 days after receiving 30% deposit and confirming all the OEM details.

Question 5

MY PARCEL WHETHER CAN BE TRACKED? WHEN CAN GET THE TRACKING NUMBER FOR MY PARCEL?

Accepted Answer

We will send you the tracking number on the second day after parcel shipping is out. you can track the parcel at the express official website.

Question 6

CAN YOU PROVIDE EU OR US, UK, AU PLUG POWER ADAPTER?

Accepted Answer

Yes, there are EU, UK, US, AU four standards of plugs are available. We will send the different adapters to you according to your country or requirements.

Question 7

HOW ABOUT WARRANTY AND PROCEDURE?

Accepted Answer

1-year warranty and procedure and Lifetime Technical Support. If the products have any problems when you use it, you could contact us, our engineers will teach and tell you to solve it. If the products have still problems after contacting our engineers, you could return us the bad one to maintenance. And then we will send back good items to you ASAP To avoid loss, all our goods are tested carefully by technical staff before making a delivery, please rest assured.

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