SummaryThe supplier, Zealchon, is a leading manufacturer specializing in material testing equipment for the construction industry. They have a strong R&D capability with a record of launching new products annually and offer a wide range of customization options. Their production is primarily export-oriented, accounting for 90% of total sales. However, they lack overseas showrooms, agents, and participation in offline trade shows. Financially, the company is positioned as a strong entity, though specific certifications are unknown. The supplier shows a commitment to resolving customer complaints but lacks formal procedures for service capability assessments.
Supplier typeZealchon is a global manufacturer of material testing equipment for the construction industry, noted for technological innovation.
Financial creditThe supplier demonstrates strong financial capacity over the last three years, suggesting financial credibility.
R&D capabilityThe supplier has launched new products in the past year and offers ODM services, indicating strong innovation capabilities.
Customization capabilityThe supplier offers extensive customization options from samples, designs, and full customization.
Client casesThe supplier provides OEM services for popular brands, indicating experience with significant customer cases.
Product Q&A
Q:What is the warranty period?
A:
The warranty period is 12 months starting from the date of final acceptance of the goods or commissioning of the machine.
Q:What happens if the instrument cannot operate?
A:
Customers can call for after-sales service. We offer internet repair, phone repair, and on-site repair within 72 hours.
Q:What is not covered by the warranty?
A:
Physical damage caused by great force, broken detectors, broken instrument bodies, loss of accessories or components, and water entering the instrument are not covered.
Q:Can I get service after the warranty expires?
A:
Yes, customers are entitled to out-of-warranty service during the instrument's working life with preferential prices on components.