Question 1

We have received your steel inquiry.

Accepted Answer

Dear friend, thanks for your message. We are professional special steel manufacturer from Wuxi, China. Please tell me your required material grade, size, quantity and working conditions, I will offer precise quotation promptly.

Question 2

Please provide your detailed purchasing requirements.

Accepted Answer

Please advise steel grade, dimension, total quantity and destination port address, so I can calculate full cost for you.

Question 3

How many tons of steel do you plan to purchase this time? Does your company have your own long-term cooperative freight forwarder?

Accepted Answer

Please tell us your approximate purchase tonnage. If you have your own forwarder, we can deliver goods directly to your designated warehouse. If not, we can arrange full set of sea logistics for you.

Question 4

If your company has a designated freight forwarder, please provide the detailed receiving address of your forwarder.

Accepted Answer

After receiving your forwarder's warehouse address, we can deliver all goods directly to this designated warehouse for your subsequent ocean shipment arrangement.

Question 5

We need your destination port to calculate exact ocean freight.

Accepted Answer

Kindly offer your destination port or complete shipping address, I will confirm exact ocean freight cost right now.

Question 6

Can you provide material certification for delivery?

Accepted Answer

All goods come with original mill test certificate (MTC). PMI, SGS third-party inspection reports are available upon request.

Question 7

How is your consideration about our quotation?

Accepted Answer

Dear partner, just follow up your project offer. Please let me know if you have any confusion on material or price.

Question 8

I decide to place the order with you.

Accepted Answer

Great! I will make formal PI proforma invoice for you immediately, arrange production once deposit received.

Question 9

Could you leave your WhatsApp or WeChat contact information?

Accepted Answer

Could you offer your WhatsApp ID or WeChat account for quicker daily business communication?

Question 10

Are you a factory or trading company? What are your advantages?

Accepted Answer

We own complete production lines including smelting, laser cutting, plate rolling, beveling and tailor welding. Full one-stop deep processing service is available. Welcome factory inspection.

Question 11

How is the total cost composed?

Accepted Answer

Total price = Material cost + domestic processing charge + export tax & customs fee + sea freight cost.

Question 12

What payment terms do you accept?

Accepted Answer

We accept T/T telegraphic transfer, L/C at sight, Western Union Trade Assurance payment.

Question 13

How do you pack steel products for export? Will goods get rusted or damaged during sea transport?

Accepted Answer

We use IPPC fumigation-free wooden pallets/cases, wrapped with anti-rust paper & stretch film, seaworthy package for long ocean shipping.

Question 14

Can I get free samples for testing?

Accepted Answer

Yes, small material samples are free; buyers only undertake international courier delivery fee. We can send stock samples directly.

Question 15

Can you laser print our logo on steel and process according to drawings?

Accepted Answer

Sure, we provide OEM laser marking on steel surface, and custom cutting, rolling, split pipe fabrication strictly per your drawings.

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