Question 1

What should be checked after unpacking?

Accepted Answer

Check the outer packaging and the machine body for any shipping damage; remove shipping fasteners such as foam, cable ties, and tape; check whether all accessories are complete.

Question 2

In what environment should the equipment be used?

Accepted Answer

Please place it in a stable, well-ventilated, dry, and low-dust indoor environment, away from high temperatures, flammable materials, and direct sunlight.

Question 3

What filaments and file formats are supported?

Accepted Answer

The 1.75 mm diameter filaments are supported, and commonly used filaments include PLA, ABS, and PETG. The supported file formats are STL, OBJ, and G-Code.

Question 4

Why is leveling necessary? How do I judge whether the leveling result is appropriate?

Accepted Answer

Leveling ensures good adhesion of the first layer. Test with a sheet of A4 paper. It will be appropriate if the paper can slide back and forth with slight frictional resistance.

Question 5

How do I import print files into the printer?

Accepted Answer

Use Olaprint to slice and export G-Code files to a memory card. After inserting the memory card, select the print files from the 'Files' interface and confirm the print.

Question 6

What parameters can be adjusted during the printing process?

Accepted Answer

You can fine-tune the nozzle temperature, heatbed temperature, Z-axis compensation, and print speed multiplier in the 'Adjust' interface.

Question 7

What should I do if there is a power outage during the printing process?

Accepted Answer

The device supports resuming printing after a power outage. After restarting, the screen will prompt you whether to continue printing from the last breakpoint.

Question 8

What should I do if the printer runs out of filament?

Accepted Answer

After the filament runout detector is triggered, the system will display a dialog box asking whether to change the filament. Please replace the filament as prompted and continue printing.

Question 9

What should I do if the model doesn't stick to the bed or the first layer falls off?

Accepted Answer

Please relevel the bed; appropriately increase the heatbed temperature; clean the bed surface; check whether the distance between the nozzle and the bed is appropriate.

Question 10

What should I do if the nozzle is clogged or does not extrude filament?

Accepted Answer

Please check whether the extruder is pressing the filament tightly, confirm that the nozzle temperature is up to standard, and perform filament pullout/feed operations. Use a needle to clear the nozzle or replace the nozzle if necessary.

Question 11

What should I do if there is a layer misalignment or abnormal color mixing?

Accepted Answer

Please reduce the printing speed appropriately and check the X/ axis belt tension. If there is an abnormal color mixing, check whether the left and right feeding motors are smooth and clean the color mixing channel.

Question 12

What are the key points of routine maintenance?

Accepted Answer

Clean the machine body, bed, and guide rails after powering off and allowing it to cool down; clean nozzle residue regularly; filaments should be sealed and stored in a moisture-proof environment.

Question 13

What is the warranty period?

Accepted Answer

Equipment is covered by warranty for one year.

Question 14

What is the minimum order quantity?

Accepted Answer

The minimum order quantity is 10 Pcs.

Question 15

What are the lead times for production?

Accepted Answer

Peak Season Lead Time is one month; Off Season Lead Time is within 15 workdays.

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