Question 1

When will I receive a quotation?

Accepted Answer

We typically provide a quotation within one business hour after receiving your inquiry. If you need the price urgently, please call us or specify this in your email, and we will prioritize processing your request.

Question 2

Can products be customized? What is the production lead time?

Accepted Answer

After the goods are ordered, we can customize them according to the special requirements of the customers by using the latest technology.
The production cycle depends on the order quantity and product type. Generally, the production can be completed within 30 working days after the order is confirmed.

Question 3

What are the delivery terms of your company?

Accepted Answer

We offer various delivery methods such as Factory Delivery (EXW), Free On Board (FOB), and Cost and Freight (CFR). You can choose the most convenient and cost-effective option.

Question 4

What about the transportation costs and delivery time?

Accepted Answer

This depends on the volume of the goods, the mode of transportation (shipping/air freight/express delivery) and the destination port/airport you specify. We would be very grateful if you could provide us with the relevant information so that we can accurately calculate the cost.

Question 5

What kinds of certifications can your company provide?

Accepted Answer

We can offer CE certification, FCC certification, UKCA certification, ROSH certification and factory inspection reports.

Question 6

Is support for cross-border technical guarantees provided?

Accepted Answer

Our technical support team is available 24/7 for response. We have extensive experience in on-site testing and can promptly provide solutions to problems. In case of necessity, engineers can travel to your country to offer on-site support.

Question 7

What is the validity period of the offer?

Accepted Answer

Based on the increase in market raw material prices, the usual validity period of the quotation is 15 days.

Question 8

How do I replenish the consumable and replaceable parts? What should I do with the damaged parts?

Accepted Answer

If such a situation occurs, please contact us immediately. We can provide spare parts, consumables and accessories for replenishment, and the charges will be covered.

Question 9

What are your payment terms?

Accepted Answer

If the payment is less than or equal to 1000 US dollars, 100% advance payment is required. When the amount is relatively large, we will charge a 30% deposit and a 70% balance payment. Of course, we also accept payment agreements such as letters of credit and OA.

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