Question 1

Can I visit your factory before placing an order?

Accepted Answer

Certainly, you are welcome to visit our factory. You can fly to Qingdao Liuting International Airport, and we will pick you up there.

Question 2

What are the material options for steel structures?

Accepted Answer

The core materials include Q235B and Q355B (the most commonly used ones), and high-strength steel grades such as Q450 and Q550 are available for customized production as required.

Question 3

What are the quality standards of the product?

Accepted Answer

It can adapt to international standards such as ASTM (USA), EN (European Union), JIS (Japan) according to customer requirements to meet export compliance requirements.

Question 4

What are the main types of your steel structure products?

Accepted Answer

Our steel structure products cover a wide range of types, mainly including factory building steel structures, warehouse steel structures, bridge steel structures, grid frame steel structures, light steel villa / integrated housing steel structures, as well as customized special-shaped steel structures such as those for stadiums, exhibition halls and supports.

Question 5

Can steel structure products be customized according to customers' drawings or requirements?

Accepted Answer

Yes, customized service is one of our core advantages. Customers can provide complete construction drawings, dimension parameters, load requirements, usage scenarios and other information. Our team of engineers will conduct detailed design and scheme optimization according to customers' needs.

Question 6

What is the payment method?

Accepted Answer

Flexible payment terms can be negotiated based on order amount and cooperation period, with options including T/T (Telegraphic Transfer), L/C (Letter of Credit) and other methods.

Question 7

How long are the production cycle and delivery time approximately?

Accepted Answer

The production cycle and delivery time depend on the order scale, product complexity and transportation distance. For small orders with low quantities such as small warehouses and brackets, the production cycle is 3 to 7 days.

Question 8

How should the products be packaged? How to prevent damage during transportation?

Accepted Answer

The packaging method is customized according to the product type to ensure transportation safety. We will select long-term cooperating professional freight forwarders and track the logistics status throughout the whole process. If insurance is required, cargo transportation insurance can be arranged through negotiation to reduce the risk of damage during transit. In case of product damage during transportation caused by non-human factors, we will promptly send replacements or provide maintenance

Question 9

Do you provide installation services? Are the installation team qualified?

Accepted Answer

We provide one-on-one online installation guidance as well as on-site guidance. Our installation team holds professional qualifications for steel structure installation and has years of on-site installation experience, capable of undertaking the installation of various types of steel structure projects.

Question 10

How long is the warranty period of the product?

Accepted Answer

The warranty period for our steel structure products is 3 years (calculated from the date of acceptance and qualification).

Question 11

How is the sample fee calculated? Can it be deducted for bulk purchase?

Accepted Answer

The sample fee is calculated based on specifications, materials and customization requirements. The fee for conventional standard samples is relatively low; the sample fee can be fully deducted for bulk purchase (meeting the agreed minimum order quantity), and details can be confirmed with customer service.

Question 12

Is the quality of the sample consistent with that of the bulk order?

Accepted Answer

Completely consistent

Question 13

If the sample does not meet the requirements, can it be remade?

Accepted Answer

Yes. If the sample does not meet the customer's agreed requirements due to our reasons, we will remade it for free

Product specifications

H-beam

C-section steel

Z-section steel

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After-Sales Service

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Supporting Services

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Specification

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