Question 1

Do your food machinery and equipment comply with food safety standards?

Accepted Answer

Yes, all our equipment complies with national GB food safety standards and holds international certifications such as CE and ISO 9001. All parts in contact with food are made of 304 stainless steel, ensuring they are non-toxic, safe, and easy to clean.

Question 2

Can you customize equipment based on my specific production needs?

Accepted Answer

Yes, we support customization! We can adjust equipment parameters, dimensions, and functional modules based on your required capacity, material characteristics, and factory space. The typical customization lead time is 10-15 working days.

Question 3

What is the production capacity range of your equipment?

Accepted Answer

Capacity varies by model. Small-scale equipment ranges from 10-50kg/h, medium-scale from 50-200kg/h, and large-scale equipment handles over 200kg/h. Please contact our customer service to match the specific model to your needs.

Question 4

Does the equipment include installation and commissioning services?

Accepted Answer

Yes. For domestic orders, we provide free on-site installation and commissioning. For overseas orders, we provide video guidance and detailed installation manuals. On-site service for international clients is available at an additional negotiated cost.

Question 5

Are you the manufacturer?

Accepted Answer

We are a leading manufacturer of biscuit making equipment in China with more than 20 years of experience. We specialize in customizing biscuit and cookie production lines according to customer needs.

Question 6

Why should I choose you?

Accepted Answer

We are a leading biscuit and cookie machinery supplier in China. Best quality assurance. Superior after-sales service. Advanced technology. Energy-saving solutions at reasonable prices.

Question 7

How many biscuits can your production line make?

Accepted Answer

Our production lines can handle capacities ranging from 50kg to 2000kg per hour. The specific output depends on your plant area, biscuit recipe, and other factors.

Question 8

How can we ensure the machine quality after placing an order?

Accepted Answer

Before placing an order, we can showcase our company and machinery through photos, videos, or live broadcasts for your confirmation. We also warmly welcome you to visit our factory in person.

Question 9

What are the shipping methods and delivery times?

Accepted Answer

For domestic orders, we use dedicated logistics lines or full truckload transport, with delivery in 3-7 working days. For overseas orders, we ship via container sea freight (20-40 days) or air freight (7-15 days).

Question 10

Who pays for shipping? Are tariffs included?

Accepted Answer

For domestic orders, shipping costs can be negotiated (prepaid or collect). For overseas orders, our quotes exclude tariffs and customs clearance fees; buyers are responsible for local taxes and clearance procedures.

Question 11

What happens if the equipment is damaged during transportation?

Accepted Answer

Equipment is packed with multi-layer protection and fully insured during transit. If damage is found upon arrival, please take photos as evidence and contact us within 48 hours. We will assist with the insurance claim or send replacement parts for free.

Question 12

What is the payment ratio?

Accepted Answer

For standard orders, a 30%-50% deposit is required in advance, with the balance due after production is completed and before shipment. For large customized orders, installment payments (deposit + progress payment + balance) can be negotiated.

Question 13

Do you provide invoices?

Accepted Answer

Yes. We can issue Special VAT Invoices for domestic customers and Commercial Invoices for overseas customers. Please provide the relevant billing information when placing an order.

Question 14

What is the warranty period for the equipment?

Accepted Answer

We offer a one-year warranty for the whole machine. For overseas customers, we provide duplicate core components for replacement and repair during the warranty period.

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