Question 1

Do you have products in stock?

Accepted Answer

Most models are available in stock. For customized items, production is required.

Question 2

Is OEM & ODM service available?

Accepted Answer

Yes, we accept OEM and ODM, including customized logo, color, packaging, and functions.

Question 3

How long is the warranty period?

Accepted Answer

We generally offer a 1-3 year warranty depending on the product.

Question 4

What's your MOQ?

Accepted Answer

Our MOQ varies by product. Please contact us for detailed information.

Question 5

Is the price FOB or CIF?

Accepted Answer

The default price is EXW/FOB. We can also quote CIF or CFR according to your destination port.

Question 6

Do you offer discounts for bulk orders?

Accepted Answer

Yes, we offer favorable discounts for large quantities. The more you order, the better the price you get.

Question 7

How long is the quotation valid?

Accepted Answer

Normally, the quotation is valid for 30 days, subject to market fluctuations.

Question 8

Can you provide free samples?

Accepted Answer

Samples are usually charged, but the sample fee can be refunded after you place a formal order.

Question 9

Who pays the sample freight?

Accepted Answer

The buyer is responsible for the shipping cost of samples.

Question 10

What payment terms do you accept?

Accepted Answer

We accept T/T, L/C, Western Union, PayPal, platform trading, etc.

Question 11

What's your payment process?

Accepted Answer

Normally, 30% deposit in advance, balance before shipping.

Question 12

Can I track my order during production?

Accepted Answer

Yes, we will update production status and photos regularly.

Question 13

How do you pack the products?

Accepted Answer

Standard export packaging is used. We also accept customized boxes and color boxes.

Question 14

Which port do you ship from?

Accepted Answer

We usually ship from Xiamen port in China.

Question 15

Can you arrange shipment for us?

Accepted Answer

Yes, we can arrange sea freight, air freight, and express delivery (DHL, FedEx, UPS, etc.).

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