Question 1

When can I get the quotation?

Accepted Answer

We usually provide a quotation within 4 hours after receiving your inquiry. If you urgently need to obtain the price, please call us or specify it in the email. We will give priority to processing your inquiry.

Question 2

Can the product be customized? What is the production cycle of the product?

Accepted Answer

After the goods are ordered, we can customize them according to the special requirements of the customers by adopting the latest technology. The production cycle depends on the quantity of orders and the type of products. Under normal circumstances, production can be completed within 15 working days after the order is confirmed.

Question 3

What are the delivery terms of your company?

Accepted Answer

We accept various methods such as factory delivery (EXW), Free on Board (FOB), cost and Freight (CFR), and CIF. You can choose the most convenient and cost-effective option.

Question 4

What about the transportation costs and delivery time?

Accepted Answer

This depends on the volume of the goods, the mode of transportation (sea/air/express) and the destination port/airport you specify. We would be most grateful if you could provide relevant information so that we can accurately calculate the cost.

Question 5

What certifications can your company provide?

Accepted Answer

We can provide CE certification, ISO 9001 quality system certification, third-party calibration certificates (CNAS) and factory inspection reports.

Question 6

Does it support cross-border technical support?

Accepted Answer

Our technical support team is available 24/7 to respond. We have rich on-site testing experience and can provide problem-solving solutions quickly. When necessary, engineers can go to your country to provide on-site support.

Question 7

How long is the validity period of the offer?

Accepted Answer

The validity period of the quotation is usually 15 days, as determined by the increase in the price of raw materials in the market.

Question 8

How to replenish vulnerable and consumable parts? How should I deal with the broken parts?

Accepted Answer

If such a situation occurs, please contact us in time. We can provide consumable parts, consumable parts and spare parts for replenishment only at a charge.

Question 9

What are your payment terms?

Accepted Answer

Payment: less than or equal to 2,000 US dollars, 100% prepaid. When the amount is relatively large, we will charge a 30% deposit and a 70% balance. Of course, we also accept payment agreements such as letters of credit and OA.

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