Question 1

Q1. Who are we?

Accepted Answer

We are based in ZHEJIANG, China, Founded in 2011,sell to Southeast Asia(30.00%),North America(10.00%),Domestic Market(10.00%),South Asia(5.00%),South America(5.00%),Western Europe(5.00%),Southern Europe(5.00%),Central America(5.00%),Northern Europe(5.00%),Africa(5.00%),Eastern Europe(5.00%),Mid East(5.00%),Eastern Asia(3.00%),Oceania(2.00%).

Question 2

Q2. Are you a trading company or factory?

Accepted Answer

We are a manufacturing factory.

Question 3

Q3. Why should you buy from us not from other suppliers?

Accepted Answer

We are 14 years professional valves & fittings manufacturer. 
Warranty:Any question or problem will be respond within 24 hours. 
Quality control:All the products are calibrated with real working condition, and tested before shipping as qualified product.

Question 4

Q4. May I have free sample before ordering?

Accepted Answer

Yes, our company is very pleased to send you free sample for quality test as long as
freight cost being paid by buyers themselves.

Question 5

Q5. What's the payment terms?

Accepted Answer

For small testing orders, we accept Paypal, Western Union, T / T and credit Card.
For mass orders, we accept T/T and L/C.

Question 6

Q6. How do you control the quality?

Accepted Answer

Quality control is very important to avoid material mixing and poor quality,We control the
quality from begining to the end. We only have 304 and 316L two different material.100%
inspection on raw material.During production, different materials in different place. After
materials are finished, we choose 10% for inspection.If there is 0.1% problem in 10%,
then no excuse to go ahead for inspecting 100% of the materials.

Question 7

Q7. If there is any quality problem, how do you solve it?

Accepted Answer

We are proud that we never let one customer leave us. We are not 100% perfect,there is
some quality problem.We try our best to provide the correct materials in the begining, so
we need less time for quality problem.If there is an quality problem,we take the
responsibility, customer will leave us.If we always take our responsibility, we keep our
customers with us.

Question 8

Q8. How long is your delivery time?

Accepted Answer

For normal production in 7-10 days.For bullk order in 15-25 days.

Question 9

Q9. Warranty

Accepted Answer

One year warranty for all of our stainless steel products.Gaskets are not included due to
the different application for customers.

Question 10

Q10. What services can we provide?

Accepted Answer

Accepted Delivery Terms: FOB,CFR,CIF,EXW,DDU,Express Delivery.
Accepted Payment Currency:USD,EUR,CNY.
Accepted Payment Type: T/T,L/C,D/P D/A,Credit.

Question 11

Q11. More questions are appreciated.

Accepted Answer

Welcome to inquire

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