Question 1

Can I customize product size, specification and packaging?

Accepted Answer

We support various personalized customization services, including product size, parameters, logo and packaging. You can send us your detailed requirements and purchase quantity via platform message, and we will promptly confirm the customization feasibility, relevant costs and production cycle for you.

Question 2

Can I get samples to check product quality?

Accepted Answer

Sure! We provide sample delivery service to help you verify product quality, appearance and craftsmanship in advance. We can confirm the sample fee, shipping cost and sample delivery time with you one-on-one.

Question 3

Will the actual product be different from the picture?

Accepted Answer

All our product pictures are real shots for authentic reference. Slight color difference may exist due to shooting light and screen display, which is normal in the industry. We can provide high-definition real product photos and detailed videos if you need to check details accurately.

Question 4

Can you lower the MOQ for small orders?

Accepted Answer

We offer flexible MOQ solutions. You can negotiate with us for small trial orders at any time. We will try our best to adjust the MOQ to fit your purchase quantity and support trial cooperation.

Question 5

Do you support OEM/ODM private label service?

Accepted Answer

We professionally undertake OEM/ODM private label and product customization services. You only need to provide your brand logo, design scheme and customized requirements, and we will tailor an exclusive production plan and provide accurate quotation for you.

Question 6

What shipping methods are available?

Accepted Answer

We provide multiple shipping methods including international courier, air freight, sea freight and land transportation. We will match the most cost-effective and optimal shipping solution for you according to your destination country, address and delivery time requirements.

Question 7

How is shipping cost calculated and who will pay for it?

Accepted Answer

We accurately calculate the freight cost based on the actual weight, volume, shipping method and destination of the goods. We will clearly inform you of the exact freight amount and payer before ordering, with full transparency and no hidden charges.

Question 8

How soon will you ship the goods and how long can I receive them?

Accepted Answer

Our in-stock products can be shipped out quickly. Custom products will be produced and delivered strictly within the agreed cycle. We will inform you of the exact shipping time and overall transportation efficiency according to your order type.

Question 9

What if goods are damaged during transportation?

Accepted Answer

We suggest you inspect the goods on the spot when receiving. If the goods are damaged, you can keep photo and video evidence and contact us immediately. We will fully assist you with compensation, re-delivery and other after-sales matters to protect your rights and interests.

Question 10

Can I track my shipment in real time?

Accepted Answer

Yes, you can. We will provide the official tracking number immediately after shipment. You can check the real-time shipping status of the goods at any time, with full traceability and monitoring.

Question 11

How to place orders safely on MIC?

Accepted Answer

You can send an inquiry on the product page. After confirming product details, price and lead time with us, you can place an order through the official MIC order channel. We will cooperate with you throughout the whole process, and the platform will protect your transaction safety.

Question 12

What safe payment methods do you accept?

Accepted Answer

We support multiple mainstream and safe international trade payment methods such as platform secured transaction and T/T telegraphic transfer. All channels are formal and compliant to fully protect your fund safety.

Question 13

When will production start after payment?

Accepted Answer

We will start order production immediately after receiving the agreed advance payment and strictly abide by the agreed delivery time. You can contact us via platform message at any time to follow up the production progress and order status in real time.

Question 14

How to solve product quality problems after receiving goods?

Accepted Answer

If the products you receive have quality or craftsmanship problems, you can provide photo and video evidence within the specified time and contact us. We will provide exclusive after-sales solutions such as return, replacement, re-delivery and compensation for you immediately to solve your problem efficiently.

Question 15

Is there a warranty service for products?

Accepted Answer

Most of our products come with official warranty service. The warranty period and coverage vary slightly by product. We will clearly explain all warranty details to you before ordering to make your purchase more secure.

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