Question 1

Why do you charge a sample fee?

Accepted Answer

We need to order materials for customized designs, pay for printing and embroidery, and cover designer salaries. Once paid, we take full responsibility until you approve the sample.

Question 2

How much is the sample fee?

Accepted Answer

Usually 60 to 100 USD, but it may be higher if there are many embroideries, printings, or complex designs.

Question 3

Is the sample fee refunded when the order is placed?

Accepted Answer

Yes, if your order amount is more than 10,000 USD, the sample fee will be refunded to you.

Question 4

How can I get free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer and all your samples will be free with shorter lead times.

Question 5

What is the sample time?

Accepted Answer

It is 5-7 days according to the different samples. If you want the samples urgently, it can be done within three days.

Question 6

If I send my own samples to you, you duplicate the sample for me, should I pay the samples fee?

Accepted Answer

No, once we promise you that we can do it, you will not pay any fees any more.

Question 7

How about the sample freight?

Accepted Answer

If you have an international express account, you can choose freight collect, if not, you can pay the freight together with the sample fee.

Question 8

If I don't like the sample when I receive it, can you modify it for me?

Accepted Answer

Yes, until you say 'yes, it is ok'.

Question 9

Do you have a competitive price?

Accepted Answer

Of course, we have. Have a try, you will know it.

Question 10

How can I get the discount?

Accepted Answer

The discount is up to your order quantity. Small order will have higher price. Your rolling order can help you get a bigger discount. Delivery time, material and Graft will influence the price.

Question 11

How do you control the quality?

Accepted Answer

Our factory has almost ten years experiences in plush toys manufacture. And all our workers are 10-20 years experiences in plush toys. We have QC dept. check the finish toys one by one, to make sure the quality is good.

Question 12

How can I do if I receive the bad quality goods?

Accepted Answer

Tell us how many pcs bad goods, sending us the photoes, we will refund the whole cost or remake the goods for you.

Question 13

What is the usual delivery time?

Accepted Answer

Usually, it is 25-45 days according to your quantity. Your urgent order is acceptable, 10-30 days is ok. But you may pay more money.

Product profile

Customization

Animal Type

Color

Model NO.

Filling

Material

Size

Description

Useage

MOQ

Sample Time

Delivery Time

Main Market

Loading Port

Type

Names of Animals

Style

Plush Length

Modelling Source

Certification

Age

Technical

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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