Question 1

Why do you charge a sample fee?

Accepted Answer

We need to order materials, pay for printing and embroidery, and cover designer salaries. Once paid, we take full responsibility until you approve the sample.

Question 2

How much is the sample fee?

Accepted Answer

Usually between 60 to 100 USD, but it may be higher for complex designs with multiple embroideries or printings.

Question 3

Is the sample fee refunded when an order is placed?

Accepted Answer

Yes, the sample fee will be refunded if your order amount exceeds 10,000 USD.

Question 4

How can I get free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer and receive free samples with faster delivery times.

Question 5

What is the sample time?

Accepted Answer

Standard sample time is 5-7 days. Urgent samples can be completed within 3 days.

Question 6

If I send my own sample for duplication, do I pay a fee?

Accepted Answer

No, if we promise to duplicate your sample, you will not pay any fees.

Question 7

How about the sample freight?

Accepted Answer

If you have an international express account, you can choose freight collect. Otherwise, you pay the freight with the sample fee.

Question 8

Can you modify the sample if I don't like it?

Accepted Answer

Yes, we will modify it until you say 'yes, it is ok'.

Question 9

Do you have a competitive price?

Accepted Answer

Yes, we offer competitive pricing. Try us, and you will see the value.

Question 10

How can I get a discount?

Accepted Answer

Discounts depend on order quantity. Rolling orders and larger quantities help secure bigger discounts.

Question 11

How do you control quality?

Accepted Answer

Our factory has 10 years of experience, and workers have 10-20 years of experience. QC checks every finished toy.

Question 12

What if I receive bad quality goods?

Accepted Answer

Send us the photo and quantity of bad goods. We will refund the full cost or remake the goods for you.

Question 13

What is your MOQ?

Accepted Answer

For old customers, there is no MOQ (50-100 pcs is OK). For new professional purchasers, we can do small quantities like 500 or 1000 pcs.

Question 14

What is the delivery time?

Accepted Answer

Usually 25-45 days depending on quantity. Urgent orders (10-30 days) are acceptable but may cost more.

Product profile

Customization

Type

Material

Model NO.

Application

Suitable for

Color

Customized

Description

Audited

Test Stardand

Size

Useage

Sample Time

Delivery Time

Loading Port

Main Market

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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