Question 1

Why do you charge a sample fee?

Accepted Answer

We need to order materials, pay for printing and embroidery, and cover designer salaries. Paying the sample fee establishes a contract where we take responsibility for the samples until you approve them.

Question 2

How much is the sample fee?

Accepted Answer

The fee is usually between 60 to 100 USD, depending on the sample complexity. It may be higher if there are many embroideries or printings.

Question 3

Is the sample fee refunded when an order is placed?

Accepted Answer

Yes, if your order amount is more than 10,000 USD, the sample fee will be refunded to you.

Question 4

How can I get free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer, and all your samples will be free with shorter production times.

Question 5

What is the sample production time?

Accepted Answer

It is typically 5-7 working days. For urgent requests, samples can be completed within three days.

Question 6

Do I need to pay for samples if I send my own design?

Accepted Answer

No, if we promise to duplicate your sample, you will not pay any fees.

Question 7

How is sample freight handled?

Accepted Answer

If you have an international express account, you can choose freight collect. Otherwise, you can pay the freight together with the sample fee.

Question 8

Can you modify the sample if I don't like it?

Accepted Answer

Yes, we will modify it until you say 'yes, it is ok'.

Question 9

How do you control product quality?

Accepted Answer

Our factory has over ten years of experience. All workers have 10-20 years of experience, and our QC department checks every finished toy to ensure quality.

Question 10

What if I receive bad quality goods?

Accepted Answer

Please send us the number of defective pieces and photos. We will refund the whole cost or remake the goods for you.

Question 11

What is your MOQ?

Accepted Answer

For new customers, the MOQ is 500 pcs. For old customers or professional purchasers, we can accept smaller quantities like 50 or 100 pcs.

Question 12

What is the delivery time?

Accepted Answer

Usually 25-45 days depending on quantity. Urgent orders can be delivered in 10-30 days, though this may incur additional costs.

Product profile

Customization

Color

Filling

Model NO.

Material

Size

Description

Useage

MOQ

Sample Time

Delivery Time

Main Market

Loading Port

Type

Plush Length

Modelling Source

Certification

Names of Animals

Age

Style

Technical

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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