Question 1

Why do you charge a sample fee?

Accepted Answer

We need to order materials for customized designs, pay for printing and embroidery, and cover designer salaries. Once paid, we take full responsibility for your samples until you approve them.

Question 2

How much is the sample fee?

Accepted Answer

The fee is typically between 60 to 100 USD, but it may be higher if the design involves complex embroideries or multiple printings.

Question 3

Is the sample fee refunded when the order is placed?

Accepted Answer

Yes, if your order amount exceeds 10,000 USD, the sample fee will be refunded to you.

Question 4

How can I get free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer and receive free samples with shorter delivery times.

Question 5

What is the sample time?

Accepted Answer

Standard sample time is 5-7 days. Urgent samples can be completed within 3 days.

Question 6

If I send my own samples for duplication, do I pay a fee?

Accepted Answer

No, if we confirm we can duplicate your sample, you will not pay any fees.

Question 7

How about the sample freight?

Accepted Answer

If you have an international express account, you can choose freight collect. Otherwise, you can pay the freight together with the sample fee.

Question 8

If I don't like the sample, can you modify it?

Accepted Answer

Yes, we will modify the sample until you say 'yes, it is ok'.

Question 9

Do you have a competitive price?

Accepted Answer

Yes, we offer competitive pricing. Try us, and you will see the value.

Question 10

How can I get a discount?

Accepted Answer

Discounts depend on order quantity. Larger or rolling orders yield bigger discounts. Delivery time, material, and craftsmanship also influence the price.

Question 11

How do you control quality?

Accepted Answer

Our factory has nearly 10 years of experience, and workers have 10-20 years of experience. A QC department checks every finished toy to ensure quality.

Question 12

What if I receive bad quality goods?

Accepted Answer

Please tell us the number of defective pieces and send photos. We will either refund the full cost or remake the goods for you.

Question 13

What is your MOQ?

Accepted Answer

For old customers, there is no MOQ (50 or 100 pieces is OK). For professionals, we can handle small quantities like 500 or 1000 pieces. We do not supply resale services.

Question 14

What is the usual delivery time?

Accepted Answer

Usually 25-45 days depending on quantity. Urgent orders (10-30 days) are acceptable but may incur extra costs.

Product profile

Customization

Material

Description

Model NO.

Useage

Color

Size

MOQ

Sample Time

Delivery Time

Main Market

Loading Port

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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