Question 1

Why do you charge samples fee?

Accepted Answer

We need to order material for customized designs, pay for printing and embroidery, and cover designer salaries. Once you pay, we take responsibility until you approve the sample.

Question 2

How much is the samples fee?

Accepted Answer

Usually 60 to 100 USD, but it may be higher for complex designs with many embroideries or printings.

Question 3

Is the sample fee refunded when the order is placed?

Accepted Answer

Yes, if your order amount is more than 10,000 USD, the sample fee will be refunded to you.

Question 4

How can I get the free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer and all samples become free with shorter delivery times.

Question 5

What is the samples time?

Accepted Answer

It is 5-7 days depending on the sample. Urgent samples can be done within three days.

Question 6

If I send my own samples to you, you duplicate the sample for me, should I pay the samples fee?

Accepted Answer

No, once we promise you that we can do it, you will not pay any fees anymore.

Question 7

How about the sample freight?

Accepted Answer

If you have an international express account, you can choose freight collect; otherwise, you can pay the freight together with the sample fee.

Question 8

If I don't like the sample when I receive it, can you modify it for me?

Accepted Answer

Yes, we will modify it until you say yes, it is ok.

Question 9

Do you have a competitive price?

Accepted Answer

Of course, we have competitive prices. Have a try, you will know it.

Question 10

How can I get the discount?

Accepted Answer

The discount depends on your order quantity. Small orders have higher prices, while rolling orders help get bigger discounts.

Question 11

How do you control the quality?

Accepted Answer

Our factory has nearly ten years of experience. All workers have 10-20 years of experience, and our QC dept checks every finished toy.

Question 12

How can I do if I receive the bad quality goods?

Accepted Answer

Tell us how many pcs bad goods and send us photos. We will refund the whole cost or remake the goods for you.

Question 13

What is your MOQ?

Accepted Answer

For old customers, there is no MOQ (50 or 100 PCS is OK). For new professional purchasers, we can do 500 or 1000 pcs.

Question 14

What is the delivery time?

Accepted Answer

Usually 25-45 days depending on quantity. Urgent orders are acceptable in 10-30 days, but may cost more.

Product profile

Customization

Color

Filling

Model NO.

Material

Size

Description

Useage

MOQ

Sample Time

Delivery Time

Main Market

Loading Port

Style

Plush Length

Modelling Source

Certification

Age

Technical

Type

Names of Animals

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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