Question 1

Why do you charge a sample fee?

Accepted Answer

We need to order materials for customized designs, pay for printing and embroidery, and cover designer salaries. Once paid, we take full responsibility until you approve the sample.

Question 2

How much is the sample fee?

Accepted Answer

Usually 60 to 100 USD, but it may be higher if there are many embroideries, printings, or complex designs.

Question 3

Is the sample fee refunded when the order is placed?

Accepted Answer

Yes, if your order amount is more than 10,000 USD, the sample fee will be refunded to you.

Question 4

How can I get free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer and all samples become free with shorter delivery times.

Question 5

What is the sample time?

Accepted Answer

It is 5-7 days according to different samples. Urgent samples can be done within three days.

Question 6

If I send my own samples for duplication, should I pay the fee?

Accepted Answer

No, once we promise you that we can do it, you will not pay any fees anymore.

Question 7

How about the sample freight?

Accepted Answer

If you have an international express account, you can choose freight collect; otherwise, you can pay the freight together with the sample fee.

Question 8

If I don't like the sample when I receive it, can you modify it?

Accepted Answer

Yes, we will modify it until you say 'yes, it is ok'.

Question 9

Do you have a competitive price?

Accepted Answer

Of course, we do. Have a try, you will know it.

Question 10

How can I get a discount?

Accepted Answer

The discount is up to your order quantity. Small orders have higher prices, while rolling orders help you get a bigger discount.

Question 11

How do you control the quality?

Accepted Answer

Our factory has almost ten years of experience. All workers have 10-20 years of experience, and our QC department checks finish toys one by one.

Question 12

How can I do if I receive bad quality goods?

Accepted Answer

Tell us how many pcs are bad and send photos. We will refund the whole cost or remake the goods for you.

Question 13

What is your MOQ?

Accepted Answer

To old customers, there is no MOQ. For new customers, 500 pcs or 1000 pcs is standard, but we can do very small quantities for professional purchasers.

Question 14

What is the usual delivery time?

Accepted Answer

Usually, it is 25-45 days according to your quantity. Urgent orders are acceptable within 10-30 days, but you may pay more.

Product profile

Customization

Color

Filling

Model NO.

Material

Size

Description

Useage

MOQ

Sample Time

Delivery Time

Main Market

Loading Port

Style

Plush Length

Modelling Source

Certification

Type

Names of Animals

Age

Technical

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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