Question 1

Why do you charge a sample fee?

Accepted Answer

We need to order materials for customized designs, pay for printing and embroidery, and cover designer salaries. Once paid, we take full responsibility for the samples until you approve them.

Question 2

How much is the sample fee?

Accepted Answer

The fee typically ranges from 60 to 100 USD, depending on the sample complexity. Fees may be higher if there are many embroideries or printings.

Question 3

Is the sample fee refunded when the order is placed?

Accepted Answer

Yes, if your order amount exceeds 10,000 USD, the sample fee will be refunded to you.

Question 4

How can I get free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer and receive free samples with shorter delivery times.

Question 5

What is the sample time?

Accepted Answer

Standard sample time is 5-7 days. Urgent samples can be completed within 3 days.

Question 6

If I send my own samples for duplication, do I pay a fee?

Accepted Answer

No. Once we confirm we can duplicate your sample, you will not pay any fees.

Question 7

How about the sample freight?

Accepted Answer

If you have an international express account, you can choose freight collect. Otherwise, you can pay the freight together with the sample fee.

Question 8

If I don't like the sample, can you modify it?

Accepted Answer

Yes, we will modify the sample until you say 'yes, it is ok'.

Question 9

Do you have a competitive price?

Accepted Answer

Yes, we offer competitive pricing. We encourage you to try our products to see the value.

Question 10

How can I get a discount?

Accepted Answer

Discounts depend on order quantity. Larger or rolling orders yield bigger discounts. Price is also influenced by delivery time, material, and graft.

Question 11

How do you control quality?

Accepted Answer

Our factory has nearly ten years of experience. All workers have 10-20 years of experience, and our QC department checks every finished toy.

Question 12

What if I receive bad quality goods?

Accepted Answer

Please tell us the number of defective pieces and send photos. We will refund the full cost or remake the goods for you.

Question 13

What is your MOQ?

Accepted Answer

For old customers, there is no MOQ (50 or 100 pcs is OK). For new professional purchasers, we can handle small quantities like 500 or 1000 pcs.

Question 14

What is the usual delivery time?

Accepted Answer

Usually 25-45 days depending on quantity. Urgent orders of 10-30 days are acceptable but may cost more.

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