Question 1

Why is there a sample fee?

Accepted Answer

The fee covers material ordering, printing, embroidery, and designer salaries. It signifies a contract where we take full responsibility for the sample until you approve it.

Question 2

How much is the sample fee?

Accepted Answer

Typically $60-$100 USD. The cost may be higher if the design involves complex embroidery or printing.

Question 3

Is the sample fee refundable?

Accepted Answer

Yes, the sample fee is refunded if your order amount exceeds $10,000 USD.

Question 4

How can I get free samples?

Accepted Answer

When your total trade value reaches $50,000 USD, you become a VIP customer and receive free samples with shorter delivery times.

Question 5

What is the sample delivery time?

Accepted Answer

Standard samples take 5-7 working days. Urgent samples can be completed within 3 days.

Question 6

Do I need to pay for samples if I provide my own?

Accepted Answer

No, if you send your own sample for duplication, there is no sample fee once we confirm we can produce it.

Question 7

How is sample shipping handled?

Accepted Answer

You can use your own international express account for freight collect. Otherwise, shipping costs are paid along with the sample fee.

Question 8

Can you modify the sample if I am not satisfied?

Accepted Answer

Yes, we will modify the sample until you confirm it is perfect.

Question 9

How is the price determined?

Accepted Answer

Price depends on order quantity, delivery time, material, and graft. Larger rolling orders get bigger discounts.

Question 10

What is the MOQ?

Accepted Answer

For new customers, MOQ is typically 500-1000 pcs per style. For repeat professional buyers, there is no MOQ.

Question 11

What is the production lead time?

Accepted Answer

Usually 25-45 days depending on quantity. Urgent orders can be done in 10-30 days, potentially at a higher cost.

Question 12

What payment terms do you accept?

Accepted Answer

We accept T/T (30% deposit, balance before shipping), L/C at sight, Western Union, and PayPal.

Product profile

Customization

Type

Power Source

Model NO.

Material

Application

Suitable for

Color

Customized

Description

Useage

Size

MOQ

Sample Time

Delivery Time

Main Market

Loading Port

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

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