Question 1

Why do you charge a sample fee?

Accepted Answer

We need to order materials for customized designs, pay for printing and embroidery, and cover designer salaries. Once paid, we take full responsibility until you approve the sample.

Question 2

How much is the sample fee?

Accepted Answer

Usually between 60 to 100 USD, but it may be higher for complex designs with multiple embroideries or printings.

Question 3

Is the sample fee refunded when the order is placed?

Accepted Answer

Yes, if your order amount is more than 10,000 USD, the sample fee will be refunded to you.

Question 4

How can I get free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer and all samples become free with shorter production time.

Question 5

What is the sample time?

Accepted Answer

It is 5-7 days depending on the sample type. Urgent samples can be completed within three days.

Question 6

If I send my own samples for duplication, should I pay the sample fee?

Accepted Answer

No, once we promise to duplicate your sample, you will not pay any fees.

Question 7

How about the sample freight?

Accepted Answer

If you have an international express account, you can choose freight collect; otherwise, you pay the freight with the sample fee.

Question 8

If I don't like the sample when I receive it, can you modify it?

Accepted Answer

Yes, we will modify it until you say 'yes, it is ok'.

Question 9

Do you have a competitive price?

Accepted Answer

Yes, we offer competitive pricing. Try us and you will see the value.

Question 10

How can I get a discount?

Accepted Answer

Discounts depend on order quantity. Larger rolling orders get bigger discounts, while small orders have higher prices.

Question 11

How do you control the quality?

Accepted Answer

Our factory has over 10 years of experience, and our QC department checks every finished toy to ensure quality.

Question 12

What if I receive bad quality goods?

Accepted Answer

Send us the number of bad pieces and photos. We will refund the full cost or remake the goods for you.

Question 13

What is your MOQ?

Accepted Answer

For old customers, there is no MOQ (50-100 pcs is OK). For new customers, 500-1000 pcs is standard, but we can do smaller quantities for professionals.

Question 14

What is the delivery time?

Accepted Answer

Usually 25-45 days depending on quantity. Urgent orders can be done in 10-30 days, but may cost more.

Product profile

Customization

Animal Type

Color

Model NO.

Filling

Material

Size

Description

Useage

MOQ

Sample Time

Delivery Time

Main Market

Loading Port

Type

Names of Animals

Style

Plush Length

Modelling Source

Certification

Age

Technical

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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