Question 1

Why do you charge samples fee?

Accepted Answer

We need to order material for customized designs, pay for printing and embroidery, and cover designer salaries. Once paid, we take responsibility until you approve the sample.

Question 2

How much is the samples fee?

Accepted Answer

Usually 60 to 100 USD, depending on the sample complexity. Fees may be higher if there are many embroideries or printings.

Question 3

Is the sample fee refunded when the order is placed?

Accepted Answer

Yes, if your order amount is more than 10,000 USD, the sample fee will be refunded to you.

Question 4

How can I get the free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer and receive free samples with shorter production time.

Question 5

What is the samples time?

Accepted Answer

It is 5-7 days according to different samples. Urgent samples can be done within three days.

Question 6

If I send my own samples to you, you duplicate the sample for me, should I pay the samples fee?

Accepted Answer

No, once we promise you that we can do it, you will not pay any fees anymore.

Question 7

How about the sample freight?

Accepted Answer

If you have an international express account, you can choose freight collect. Otherwise, you can pay the freight together with the sample fee.

Question 8

If I don't like the sample when I receive it, can you modify it for me?

Accepted Answer

Yes, until you say 'yes, it is ok'.

Question 9

Do you have a competitive price?

Accepted Answer

Of course, we have. Have a try, you will know it.

Question 10

How can I get the discount?

Accepted Answer

The discount is up to your order quantity. Small orders have higher prices. Rolling orders help get bigger discounts. Delivery time, material, and graft also influence the price.

Question 11

How do you control the quality?

Accepted Answer

Our factory has almost ten years experience. All workers have 10-20 years experience. We have a QC dept that checks finish toys one by one.

Question 12

How can I do if I receive the bad quality goods?

Accepted Answer

Tell us how many pcs bad goods, sending us the photos, we will refund the whole cost or remake the goods for you.

Question 13

What is the delivery time?

Accepted Answer

Usually, it is 25-45 days according to your quantity. Your urgent order is acceptable, 10-30 days is ok. But you may pay more money.

Product profile

Customization

Color

Filling

Model NO.

Material

Size

Description

Useage

MOQ

Sample Time

Delivery Time

Main Market

Loading Port

Type

Names of Animals

Style

Plush Length

Modelling Source

Certification

Age

Technical

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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