Question 1

Why do you charge samples fee?

Accepted Answer

We need to order the material for your customized designs, we need to pay the printing and embroidery, and we need to pay our designers salary. Once you pay the sample fee, it means we have the contract with you, we will take responsibility for your samples, until you say 'ok, it is perfect'.

Question 2

How much is the samples fee?

Accepted Answer

The account is up to your samples, usually it is 60 to 100 USD, but if there are many embroideries or printings, and it is complex, the sample fee will be higher.

Question 3

Is the sample fee refunded when the order is placed?

Accepted Answer

Yes, if your order amount is more than 10,000 USD, the sample fee will be refunded to you.

Question 4

How can get the free samples?

Accepted Answer

When your value of trade reaches 50,000 USD, you will be our VIP customer. And all your samples will be free, meantime the samples time will be much shorter than normal.

Question 5

What is the samples time?

Accepted Answer

It is 5-7 days according to the different samples. If you want the samples urgently, it can be done within three days.

Question 6

If I send my own samples to you, you duplicate the sample for me, should I pay the samples fee?

Accepted Answer

No, once we promise you that we can do it, you will not pay any fees any more.

Question 7

How about the sample freight?

Accepted Answer

If you have an international express account, you can choose freight collect, if not, you can pay the freight together with the sample fee.

Question 8

If I don't like the sample when I receive it, can you modify it for me?

Accepted Answer

Yes, until you say 'yes, it is ok'.

Question 9

Do you have a competitive price?

Accepted Answer

Of course, we have. Have a try, you will know it.

Question 10

How can I get the discount?

Accepted Answer

The discount is up to your order quantity. Small order will have higher price. Your rolling order can help you get a bigger discount. Delivery time, material and Graft will influence the price.

Question 11

How do you control the quality?

Accepted Answer

Our factory has almost ten years experiences in plush toys manufacture. And all our workers are 10-20 years experiences in plush toys. We have QC dept. check the finish toys one by one, to make sure the quality is good.

Question 12

How can I do if I receive the bad quality goods?

Accepted Answer

Tell us how many pcs bad goods, sending us the photoes, we will refund the whole cost or remake the goods for you.

Question 13

What is the delivery time?

Accepted Answer

Usually, it is 25-45 days according to your quantity. Your urgent order is acceptable, 10-30 days is ok. But you may pay more money.

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