Question 1

Why do you charge a sample fee?

Accepted Answer

We need to order materials for customized designs, pay for printing and embroidery, and cover designer salaries. Once paid, we take full responsibility for your samples until you approve them.

Question 2

How much is the sample fee?

Accepted Answer

The fee is typically 60 to 100 USD, but it may be higher for samples with complex embroidery or printing.

Question 3

Is the sample fee refunded when the order is placed?

Accepted Answer

Yes, if your order amount is more than 10,000 USD, the sample fee will be refunded to you.

Question 4

How can I get free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer and all samples become free with shorter delivery times.

Question 5

What is the sample time?

Accepted Answer

It is 5-7 days depending on the sample type. Urgent samples can be completed within three days.

Question 6

If I send my own samples for duplication, should I pay the sample fee?

Accepted Answer

No, once we promise to duplicate your sample, you will not pay any fees.

Question 7

How about the sample freight?

Accepted Answer

If you have an international express account, you can choose freight collect. Otherwise, you can pay the freight together with the sample fee.

Question 8

If I don't like the sample when I receive it, can you modify it for me?

Accepted Answer

Yes, we will modify it until you say 'yes, it is ok'.

Question 9

Do you have a competitive price?

Accepted Answer

Yes, we offer competitive pricing. We encourage you to try our products to see the value.

Question 10

How can I get a discount?

Accepted Answer

Discounts depend on order quantity. Small orders have higher prices, while rolling orders help secure bigger discounts. Delivery time, material, and graft also influence the price.

Question 11

How do you control the quality?

Accepted Answer

Our factory has nearly ten years of experience, and workers have 10-20 years of experience. Our QC department checks every finished toy to ensure quality.

Question 12

What should I do if I receive bad quality goods?

Accepted Answer

Please tell us how many pieces are bad and send photos. We will refund the whole cost or remake the goods for you.

Question 13

What is your MOQ?

Accepted Answer

For old customers, there is no MOQ. 50 or 100 pieces are acceptable. For professional purchasers, we can handle very small quantities, and larger orders eventually remove the MOQ.

Question 14

What is the usual delivery time?

Accepted Answer

Usually, it is 25-45 days depending on quantity. Urgent orders of 10-30 days are acceptable, though they may cost more.

Product profile

Customization

Animal Type

Color

Model NO.

Filling

Material

Size

Description

Useage

MOQ

Sample Time

Delivery Time

Main Market

Loading Port

Style

Plush Length

Modelling Source

Certification

Technical

Type

Names of Animals

Age

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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