Question 1

Why do you charge a sample fee?

Accepted Answer

We need to order materials, pay for printing and embroidery, and cover designer salaries. Once paid, we take full responsibility until you approve the sample.

Question 2

How much is the sample fee?

Accepted Answer

Typically 60 to 100 USD, but it may be higher for complex designs with multiple embroideries or printings.

Question 3

Is the sample fee refunded when the order is placed?

Accepted Answer

Yes, the sample fee is refunded if your order amount exceeds 10,000 USD.

Question 4

How can I get free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer and receive free samples with shorter lead times.

Question 5

What is the sample time?

Accepted Answer

Standard sample time is 5-7 days. Urgent samples can be completed within 3 days.

Question 6

Do I need to pay if I send my own sample for duplication?

Accepted Answer

No, if we promise to duplicate your sample, you will not pay any fees.

Question 7

How about the sample freight?

Accepted Answer

If you have an international express account, you can choose freight collect. Otherwise, you pay the freight with the sample fee.

Question 8

Can you modify the sample if I don't like it?

Accepted Answer

Yes, we will modify the sample until you say it is perfect.

Question 9

Do you have a competitive price?

Accepted Answer

Yes, we offer competitive pricing. Try us to see the value.

Question 10

How can I get a discount?

Accepted Answer

Discounts depend on order quantity. Larger or rolling orders get better prices. Delivery time, material, and graft also influence pricing.

Question 11

How do you control quality?

Accepted Answer

Our factory has nearly ten years of experience. Workers have 10-20 years of experience, and a QC department checks every finished toy.

Question 12

What if I receive bad quality goods?

Accepted Answer

Send us the quantity and photos. We will refund the full cost or remake the goods for you.

Question 13

What is your MOQ?

Accepted Answer

For old customers, there is no MOQ (50-100 PCS is OK). For new professional purchasers, we can do 500-1000 PCS. No MOQ applies after a larger order.

Question 14

What is the usual delivery time?

Accepted Answer

Usually 25-45 days depending on quantity. Urgent orders can be delivered in 10-30 days, but may cost more.

Product profile

Customization

Animal Type

Color

Model NO.

Filling

Material

Size

Description

Useage

MOQ

Sample Time

Delivery Time

Main Market

Loading Port

Type

Style

Plush Length

Modelling Source

Certification

Technical

Age

Names of Animals

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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