Question 1

Why do you charge a sample fee?

Accepted Answer

We need to pay for materials, printing, embroidery, and designer salaries for customized designs. Once paid, we take full responsibility for the sample until you approve it.

Question 2

How much is the sample fee?

Accepted Answer

Usually between $60 and $100 USD, depending on the design. Complex samples with multiple embroideries or prints may cost more.

Question 3

Is the sample fee refunded when I place an order?

Accepted Answer

Yes, the sample fee is refunded if your order amount exceeds $10,000 USD.

Question 4

How can I get free samples?

Accepted Answer

When your trade value reaches $50,000 USD, you become a VIP customer and receive free samples with shorter delivery times.

Question 5

What is the sample lead time?

Accepted Answer

Standard samples take 5-7 working days. Urgent samples can be completed within 3 days.

Question 6

Do I need to pay for samples if I send my own for duplication?

Accepted Answer

No. Once we confirm we can duplicate your sample, you will not be charged any fees.

Question 7

How is sample freight handled?

Accepted Answer

If you have an international express account, you can choose freight collect. Otherwise, you pay the freight with the sample fee.

Question 8

Can you modify the sample if I am not satisfied?

Accepted Answer

Yes, we will modify the sample until you confirm 'yes, it is ok'.

Question 9

Do you offer competitive pricing?

Accepted Answer

Yes, we offer competitive prices. Discounts are available based on order quantity and rolling orders.

Question 10

How do you control product quality?

Accepted Answer

Our factory has over 10 years of experience. All workers have 10-20 years of experience, and a QC department checks every finished toy.

Question 11

What if I receive bad quality goods?

Accepted Answer

Please send us the photo and quantity of defective items. We will either refund the full cost or remake the goods for you.

Question 12

What is your MOQ?

Accepted Answer

For old customers, there is no MOQ (50-100 pcs OK). For new professional purchasers, we can do 500-1000 pcs. Larger orders eventually waive MOQ.

Question 13

What is the usual delivery time?

Accepted Answer

Usually 25-45 days depending on quantity. Urgent orders can be delivered in 10-30 days, potentially at a higher cost.

Product profile

Customization

Age

Certification

Model NO.

Color

Function

Material

Shape

Size

Description

Useage

MOQ

Sample Time

Delivery Time

Main Market

Loading Port

Audited

Usage

Type

Plastic Type

Style

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

Send Inquiry

You may also like