Question 1

Why do you charge samples fee?

Accepted Answer

We need to order material for customized designs, pay for printing and embroidery, and cover designer salaries. Once paid, we take full responsibility until you approve the sample.

Question 2

How much is the samples fee?

Accepted Answer

The fee is usually 60 to 100 USD, but it may be higher if there are many embroideries, printings, or complex designs.

Question 3

Is the sample fee refunded when the order is placed?

Accepted Answer

Yes, if your order amount is more than 10,000 USD, the sample fee will be refunded to you.

Question 4

How can I get the free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer and receive free samples with shorter delivery times.

Question 5

What is the samples time?

Accepted Answer

It is 5-7 days according to different samples. If you need samples urgently, it can be done within three days.

Question 6

If I send my own samples to you, you duplicate the sample for me, should I pay the samples fee?

Accepted Answer

No, once we promise you that we can do it, you will not pay any fees anymore.

Question 7

How about the sample freight?

Accepted Answer

If you have an international express account, you can choose freight collect. If not, you can pay the freight together with the sample fee.

Question 8

If I don't like the sample when I receive it, can you modify it for me?

Accepted Answer

Yes, we will modify it until you say 'yes, it is ok'.

Question 9

Do you have a competitive price?

Accepted Answer

Of course, we have. Have a try, you will know it.

Question 10

How can I get the discount?

Accepted Answer

The discount is up to your order quantity. Small orders have higher prices, while rolling orders help you get bigger discounts. Delivery time, material, and graft also influence the price.

Question 11

How do you control the quality?

Accepted Answer

Our factory has almost ten years of experience. All workers have 10-20 years of experience, and our QC dept checks finish toys one by one to ensure good quality.

Question 12

How can I do if I receive the bad quality goods?

Accepted Answer

Tell us how many pcs of bad goods and send us photos. We will refund the whole cost or remake the goods for you.

Question 13

What is your MOQ?

Accepted Answer

To old customers, there is no MOQ. 50 or 100 PCS is OK. For professional purchasers, we can do very small quantities like 500 or 1000 pcs. We hope for bigger orders later to remove MOQ completely.

Question 14

What is the delivery time?

Accepted Answer

Usually, it is 25-45 days according to your quantity. Urgent orders are acceptable within 10-30 days, but you may pay more money.

Product profile

Customization

Type

Power Source

Model NO.

Material

Application

Suitable for

Color

Customized

Description

Certification

Test Stardand

Size

Useage

Sample Time

Delivery Time

Loading Port

Main Market

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

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