Question 1

Why do you charge a sample fee?

Accepted Answer

We need to order materials, pay for printing and embroidery, and cover designer salaries. Once paid, we take full responsibility for your samples until you approve them.

Question 2

How much is the sample fee?

Accepted Answer

Usually between 60 to 100 USD, but it may be higher for complex designs with multiple embroideries or printings.

Question 3

Is the sample fee refunded when the order is placed?

Accepted Answer

Yes, if your order amount exceeds 10,000 USD, the sample fee will be refunded to you.

Question 4

How can I get free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer and all samples become free with shorter delivery times.

Question 5

What is the sample time?

Accepted Answer

It typically takes 5-7 days depending on the sample type. Urgent samples can be completed within 3 days.

Question 6

If I send my own samples, do I still pay the sample fee?

Accepted Answer

No, once we confirm we can duplicate your sample, you will not pay any fees.

Question 7

How about the sample freight?

Accepted Answer

If you have an international express account, you can choose freight collect. Otherwise, you pay the freight with the sample fee.

Question 8

Can you modify the sample if I don't like it?

Accepted Answer

Yes, we will modify it until you say 'yes, it is ok'.

Question 9

Do you have a competitive price?

Accepted Answer

Yes, we offer competitive pricing. We encourage you to try our products to see the value.

Question 10

How can I get a discount?

Accepted Answer

Discounts depend on order quantity. Larger or rolling orders yield bigger discounts. Price is also influenced by delivery time, material, and graft.

Question 11

How do you control quality?

Accepted Answer

Our factory has over 10 years of experience, and workers have 10-20 years of experience. We have a QC department that checks every finished toy.

Question 12

What if I receive bad quality goods?

Accepted Answer

Please tell us the number of defective pieces and send photos. We will either refund the full cost or remake the goods.

Question 13

What is your MOQ?

Accepted Answer

For old customers, there is no MOQ (50 or 100 pcs is OK). For new professional purchasers, we can do 500 or 1000 pcs. We hope to reach a point where there is no MOQ for you.

Question 14

What is the usual delivery time?

Accepted Answer

Usually 25-45 days depending on quantity. Urgent orders can be done in 10-30 days, but may cost more.

Product profile

Customization

Animal Type

Color

Model NO.

Filling

Material

Size

Description

Useage

MOQ

Sample Time

Delivery Time

Main Market

Loading Port

Type

Style

Plush Length

Modelling Source

Certification

Technical

Names of Animals

Age

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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