Question 1

Why is there a sample fee?

Accepted Answer

We charge for material ordering, printing, embroidery, and designer salaries. Paying the fee establishes a contract where we take full responsibility for the sample quality.

Question 2

How much is the sample fee?

Accepted Answer

It typically ranges from 60 to 100 USD, depending on the design complexity. Fees may be higher for samples with extensive embroidery or printing.

Question 3

Is the sample fee refundable?

Accepted Answer

Yes, the sample fee is refunded if your order amount exceeds 10,000 USD.

Question 4

How can I get free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer and receive free samples with shorter delivery times.

Question 5

What is the sample delivery time?

Accepted Answer

Standard sample time is 5-7 working days. Urgent samples can be completed within three days.

Question 6

Do I pay for samples if I send my own design?

Accepted Answer

No, if we confirm we can duplicate your sample, you will not pay any sample fees.

Question 7

How is sample freight handled?

Accepted Answer

You can use your international express account for freight collect, or pay the freight together with the sample fee.

Question 8

Can you modify the sample if I don't like it?

Accepted Answer

Yes, we will modify the sample until you confirm it is perfect.

Question 9

Do you offer competitive pricing?

Accepted Answer

Yes, we offer competitive prices. Discounts depend on order quantity, with larger rolling orders receiving better rates.

Question 10

How do you control product quality?

Accepted Answer

Our factory has nearly ten years of experience. All workers have 10-20 years of experience, and a QC department checks every finished toy.

Question 11

What if I receive defective goods?

Accepted Answer

Please send photos and the quantity of defective items. We will either refund the full cost or remake the goods for you.

Question 12

What is the Minimum Order Quantity (MOQ)?

Accepted Answer

There is no MOQ for existing customers. We accept small quantities like 50 or 100 pcs. For new professional purchasers, we can handle 500-1000 pcs.

Question 13

What is the standard delivery time?

Accepted Answer

Usually 25-45 days depending on quantity. Urgent orders can be delivered in 10-30 days, though this may incur additional costs.

Product profile

Customization

Type

Power Source

Model NO.

Material

Application

Suitable for

Color

Customized

Description

Certification

Test Stardand

Size

Useage

Sample Time

Delivery Time

Loading Port

Main Market

HS Code

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

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