Question 1

Why do you charge a sample fee?

Accepted Answer

We need to order materials for customized designs, pay for printing and embroidery, and cover designer salaries. Once paid, we take full responsibility for your samples until you approve them.

Question 2

How much is the sample fee?

Accepted Answer

Typically 60 to 100 USD, but it may be higher for samples with complex embroidery or printing.

Question 3

Is the sample fee refunded when the order is placed?

Accepted Answer

Yes, if your order amount is more than 10,000 USD, the sample fee will be refunded to you.

Question 4

How can I get free samples?

Accepted Answer

When your trade value reaches 50,000 USD, you become a VIP customer and all samples become free with shorter delivery times.

Question 5

What is the sample time?

Accepted Answer

It takes 5-7 days depending on the sample. Urgent requests can be completed within three days.

Question 6

If I send my own samples for duplication, do I pay?

Accepted Answer

No, once we confirm we can duplicate your sample, you will not pay any fees.

Question 7

How about the sample freight?

Accepted Answer

If you have an international express account, you can choose freight collect. Otherwise, you can pay the freight with the sample fee.

Question 8

If I don't like the sample, can you modify it?

Accepted Answer

Yes, we will modify it until you say 'yes, it is ok'.

Question 9

Do you have a competitive price?

Accepted Answer

Yes, we offer competitive pricing. Try us and you will see.

Question 10

How can I get a discount?

Accepted Answer

Discounts depend on order quantity. Rolling orders help get bigger discounts. Delivery time, material, and graft also influence the price.

Question 11

How do you control quality?

Accepted Answer

Our factory has 10 years of experience, workers have 10-20 years experience, and a QC dept checks every finished toy.

Question 12

What if I receive bad quality goods?

Accepted Answer

Send us the number of bad pieces and photos. We will refund the whole cost or remake the goods for you.

Question 13

What is your MOQ?

Accepted Answer

For old customers, there is no MOQ (50 or 100 pcs is OK). For new customers, 500 or 1000 pcs is standard, but we can do smaller quantities for professionals.

Question 14

What is the usual delivery time?

Accepted Answer

Usually 25-45 days depending on quantity. Urgent orders (10-30 days) are acceptable but may cost more.

Product profile

Customization

Color

Filling

Model NO.

Material

Size

Description

Useage

MOQ

Sample Time

Delivery Time

Main Market

Loading Port

Plush Length

Modelling Source

Certification

Style

Age

Technical

Type

Names of Animals

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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